Hire 9 years in Customer service (Customer service, Technical support, Email/Chat, Sales) In Philippines

Are you looking to hire a 9 years in Customer service (Customer service, Technical support, Email/Chat, Sales) In Philippines? Our Marketplace has over 200,000+ virtual assistants ready to assist you! Starting at $3 an hour or $400 per month, these cost-effective virtual assistants are ready to help you grow your business!
Profile picture of Melode V., 9 years in Customer service (Customer service, Technical support, Email/Chat, Sales)

Melode V.

$501/Month
($3.13/Hour)

Philippines

Member since:

Last logged: ago


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9 years in Customer service (Customer service, Technical support, Email/Chat, Sales)

4.4

I have been working as a Customer Care Specialist, Email/Chat and Sales Support at Qualfon Philippines for 9 years, and during that time I’ve developed impeccable phone manners, emails ,sales and an ability to politely deal with disgruntled customers. I am accustomed to working on multiple projects simultaneously, and can offer new ideas to help your company grow and surpass all goals and objectives. Duties at my previous company included making 100 cold calls a day to businesses and private individuals in order to assist with some technicalities of their phones and services. During my tenure, I implemented a new sales strategy, reducing training expenses by 90% and increasing the close ratio by 10% within 3 months. My experience at Qualfon Philippines (Tracfone Account) has helped me improve my skills, hone my organizational skills, and has provided me with extensive knowledge of how to upsell services and goods to potential clients. I also worked at Wipro Limited Philippines as a Customer Service (Healthcare Account) where I further cultivated useful customer service abilities while screening potential Medicare member to save money from their medical expenses. Working there, I was able to resolve issues at a 90% rate and memorize an entire line of company products & services – including prices and special discounts. I’m looking forward to discussing the position and my qualifications with you in more detail soon. I feel confident that I fulfill the requirements for the position that you are looking for. Thank you for your time and consideration.

EXPECTED SALARY AVAILABILTY EDUCATION EXPERIENCE
$501/Month Part-Time College Level 9 years
EXPECTED SALARY AVAILABILTY
$501/Month Part-Time
EDUCATION EXPERIENCE
$College Level 9 years

Portfolio

Melode V.

pdf

Resume

Melode V.

Six Sigma Certification

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