Hi there! I’m Mona, a Virtual Assistant from the Philippines with solid experience in eCommerce, customer service, and admin support. With over 5 years in the industry, I’ve helped online business owners and entrepreneurs keep their daily operations running smoothly, from handling customer inquiries to managing orders, files, and schedules. I’ve worked with Shopify, eBay, and CRM tools like Gorgias and Zendesk, so I’m familiar with the full eCommerce process, assisting customers, tracking orders, handling returns, and making sure everything flows without issues. I’ve also coordinated with suppliers and logistics partners to make sure orders are fulfilled on time. I’m known for being organized, reliable, and someone who genuinely cares about giving great service. I always make sure every task — big or small — is done properly and on time. ✨ Here’s what I can help you with: 🛍 eCommerce Support Respond to customer inquiries via chat, email, or phone Manage orders, returns, refunds, and replacements Handle PayPal disputes and chargebacks professionally Coordinate with suppliers and shipping partners for fulfillment Update product details, pricing, and inventory 💻 Admin & Virtual Assistance Manage emails, calendars, and appointments Create and organize spreadsheets, trackers, and reports Research products, suppliers, or leads File and document organization using Google Drive or Dropbox Prepare simple presentations or documents in Google Docs / Word Help with travel bookings and itineraries Handle repetitive or time-consuming tasks to keep your business running smoothly 🎨 Creative & Social Tasks Canva editing for simple graphics, posts, or templates Social media scheduling and engagement Formatting and proofreading content before posting I’ve supported clients from the US and Australia, adapting to different communication styles and time zones. I’m also available on flexible schedules, including weekends and holidays. If you need someone who’s dependable, organized, and easy to work with, I’d love to help make your business tasks lighter and your operations smoother.