I’m a dedicated customer service and quality professional with strong experience in outbound sales, lead reactivation, and virtual support. I’ve worked with global clients—including Australian and U.S.-based accounts—handling both inbound and outbound calls, coaching teams, and improving performance. I’m also a skilled Customer Service Representative, Data Entry Expert and Virtual Assistant, known for being reliable, detail-oriented, and results-driven. I specialize in building rapport, handling objections, and helping customers take action. I’m looking for a long-term remote role where I can contribute to business growth while working full-time on Australian business hours. What I Can Do • Make outbound calls and re-engage old leads • Handle customer service and live chat support • Close sales and guide customers through decisions • Reactivate accounts and follow up with clients • Coach team members and review call quality • Do accurate data entry and manage records • Support remote teams as a virtual assistant • Work with global clients (Australia, U.S., etc.) • Stay organized and meet performance goals • Communicate clearly and handle objections well Core Competencies • Outbound Sales & Lead Reactivation • Customer Service & Live Chat Support • Cold Calling & Objection Handling • Quality Auditing & Coaching • Performance Analysis & Team Alignment • Data Entry & Remote Administrative Support • Virtual Assistant Tasks & Multitasking • Email Management • Process Improvement & Trend Analysis • Calendar Scheduling • Time Management & Task Prioritization • Reliable, Goal-Oriented, and Resilient Tools I Am Proficient In • Customer Support Tools • Passport Support Tools • DFC (Dynamics) • Snow Tool (ServiceNow) • Zendesk • Google Workspace • Microsoft Office (Word, Excel, PowerPoint) • Amadeus | Sabre • CRM Platforms • Data Entry Systems I’m reliable, results-driven, and committed to helping businesses grow through quality service and consistent performance. I’m confident in handling calls, reactivating leads, managing data, and supporting remote teams with accuracy and professionalism. I adapt easily to different time zones, stay calm under pressure, and always give my best in every task. I’m looking for a long-term remote role where I can contribute meaningfully and be part of a team that values trust, growth, and excellence.