Professional Summary Dedicated Virtual Assistant and Customer Service Specialist with over 5 years of experience managing office tasks, client communication, and scheduling. Proven ability to act as a central dispatcher, answering phones, responding to emails, managing CRMs, and organizing client documents like invoices. Reliable, organized, and focused on providing seamless administrative support to help businesses operate efficiently. Core Competencies Customer Service & Client Relations 1.Strong interpersonal skills with a track record of increasing client satisfaction and loyalty 2.Adept at resolving customer issues promptly and professionally across various channels 3.Ability to maintain composure in fast-paced environments while building lasting relationships SEO & Content Strategy 1.Skilled in keyword research, on-page/off-page SEO, and content optimization 2.Experienced in using Google Analytics, RankMath, and other SEO tools to track, measure, and enhance online performance 3.Capable of writing SEO-friendly blog posts, website copy, and social media content to improve visibility and drive traffic Virtual Assistance & Admin Support 1.Calendar and inbox management, travel coordination, and accurate data entry 2.Social media scheduling across Facebook, Instagram, Twitter, LinkedIn & TikTok 3.Proficient in tools like Canva, Asana, Google Workspace, and Trello for creative, planning, and collaboration tasks I’m passionate about helping businesses grow by providing reliable virtual support, enhancing digital presence, and delivering data-driven solutions that make a real impact. Whether it's optimizing a workflow, managing a brand’s voice online, or improving search rankings—I bring a proactive approach and a commitment to excellence in every task. Let’s connect and explore how I can help your team thrive!