I am a proactive and customer-oriented professional with over 8 years of experience in reputable companies. I am consistently exceeding target Key Performance Indicator(KPI) and delivering outstanding service. EXPERIENCES:  August 1, 2019 - February 15, 2024  RS Components Corporation |Internal Sales Executive I -PH |Makati City, PH Provide quotations to customers via Quote Manager and SAP, check stocks, pricing, and availability. Assist with verifying product lead times and collaborate with the technical team for product information. Attend client seminars to introduce products, convert sales, and follow up on quotation status through outbound calls and emails. Generate leads and send EDMs to inform customers about promotions. May 2, 2018-May 31, 2019  RS Components Corporation |Customer Service Executive - SG | Makati City, PH  Assist customers with stock checks, pricing, availability, and provide quotations using Quote Manager and SAP. Help determine product lead times and collaborate with the technical team to gather and cross-reference product information. Process customer orders received via email, e-procurement, and SAP Purchasing Manager. Keep customers updated on order status and delivery, providing follow-up calls to address concerns. Coordinate with the global supply team to expedite order fulfillment. Assist with invoice corrections, re-billing, and rebates, and process product returns while informing customers of return policies. Track and resolve issues with missing, misread, or incomplete purchase orders, and address customer complaints such as missed shipments or credit requests. Manage efficient use of production time and resources by overseeing customer feedback in daily operations, addressing detractors, and maintaining productivity and accuracy in interactions. September 13, 2016-February10, 2018  Lazada Singapore | Customer Service Associate - SG | Makati City, PH  Subject Matter Expert: Track agent KPIs and conduct one-on-one coaching to improve performance. Organize team meetings for updates, handle escalations via phone and email, and generate vouchers for customer compensation. Collaborate with Team Leaders to strategize on improving service. Customer Service Associate: Inbound Calls, Emails and Chat Handle customer inquiries about Lazada's products and services via phone, email, and chat, and inform customers about ongoing promotions, discounts, and vouchers. Handle customer inquiries about Lazada's products and services via phone, email, and chat, and inform customers about ongoing promotions, discounts, and vouchers. Ensure customer complaints are addressed and resolved by the end of the call. Properly escalate issues to management for closure and transfer customers to the relevant June 3, 2013- August 15, 2015  Accenture- (Washington Gas - Front Office) | Customer Service Associate – US | Mandaluyong City, PH  Front office Support: Assist customers with product and service inquiries, transferring them to the appropriate departments. Gather and enter customer information for account creation, schedule connection/reconnection requests, provide status updates, and process phone payments for services.