My name is Mercy and I help coaches, podcasters, creators, real estate professionals and small business owners grow their online presence and streamline their daily operations. I have 4 years of experience and I specialize in Social Media Management + Virtual Assistant Support, making it easy for busy entrepreneurs to stay consistent, organized and visible online. I create high quality content, manage social media pages, schedule posts, handle admin tasks and support your backend so you can focus on growing your business. I’m reliable, detail-oriented, proactive , the kind of VA who takes work off your plate and keeps your brand running smoothly. If you’re looking for someone to manage your content, handle your systems and support your business behind the scenes I’m here to help. Services I Offer 1. Social Media Management • Platforms: Instagram, TikTok, Facebook, LinkedIn, Pinterest • Scheduling: Meta Business Suite, Buffer, Later, Hootsuite, Tailwind • Reels, carousels & graphic design (Canva) • Caption writing + hashtag research • Monthly content calendars • Engagement support 2. Virtual Assistant Support • Email & calendar management • Client onboarding & CRM updates • Lead management & follow-up • Research & outreach • Customer support (email/chat) • Document creation & organization • Admin tasks & scheduling 3. Content Creation • Canva graphics & branded templates • Short-form video editing (CapCut) • Newsletter creation (Mailchimp, Systeme.io) • Blog uploads, formatting & SEO basics I give every client a smooth, stress-free and highly organized experience. Work Experience Social Media Manager – Creators & Coaches • Managed and grew social media accounts across Instagram, TikTok, Facebook, Pinterest & LinkedIn • Designed content including reels, carousels, infographics & engaging graphics • Created monthly content calendars + SEO-friendly captions • Scheduled posts on Meta Business Suite, Later, Buffer & Tailwind • Performed engagement, hashtag research & trend adaptation • Increased brand consistency, visibility & audience engagement Podcast Virtual Assistant – Podcasters & Online Coaches • Managed weekly podcast workflow from planning to publishing • Created promotional content: reels, audiograms, quote posts & carousels • Wrote SEO-optimized show notes, episode descriptions & titles • Scheduled episodes on Spotify for Podcasters, Buzzsprout, Anchor & YouTube • Organized recording files, transcripts, guest documents & folders • Managed guest outreach, communication, invites & calendar scheduling • Designed branded episode graphics, thumbnails & highlight covers • Repurposed episodes into blogs, newsletters & multiple social posts Virtual Assistant – E-Commerce Support (Freelance) • Assisted Shopify store owners with product uploads, descriptions & photo edits • Managed customer inquiries, email support & order updates • Conducted competitor research & niche research for product ideas • Updated inventory & supported fulfillment coordination • Helped improve customer experience through clear communication Real Estate Virtual Assistant – Lead Generation & Admin Support • Conducted property research, lead qualification & market data checks • Managed CRM updates, follow-ups, client communication & scheduling • Handled email management & documentation for real estate operations • Prepared simple property marketing materials & listing updates • Organized files, spreadsheets & weekly reporting