I’m an experienced IT professional with a diverse background in Technical Support, Executive Virtual Assistance—particularly in Real Estate—and Customer Service. With a strong passion for technology and customer satisfaction, I’ve developed a well-rounded skill set that allows me to provide effective technical solutions, remote administrative support, and client-focused service. In my previous roles, I’ve delivered high-quality technical support to a wide range of end-users. I bring a deep understanding of hardware, software, and network troubleshooting, and am highly skilled at diagnosing and resolving issues quickly and efficiently. I take a customer-first approach to technical support—using clear, concise communication to explain technical concepts to users of all levels. My goal has always been to reduce downtime and improve user satisfaction through proactive and responsive support. For the past two years, I’ve worked as an Executive Virtual Assistant in the Real Estate industry, where I supported agents and brokers with daily operations. My responsibilities included calendar and email management, CRM updates (e.g., Salesforce, HubSpot, or Zoho), transaction coordination, preparing contracts and listing presentations, scheduling showings, and managing MLS listings. I’ve also conducted market research and created detailed reports to support strategic decision-making. I’m highly organized, detail-oriented, and thrive in fast-paced environments where multitasking is essential. Throughout my career, I’ve developed a strong foundation in customer service, having worked in roles that required active listening, empathy, and problem-solving. I’m confident in handling inquiries, resolving complaints, and creating positive experiences for clients. Whether working with internal teams or external customers, I strive to exceed expectations and build long-term relationships based on trust and professionalism.