Hire Senior Trainer 1 In The Philippines

Responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Convergys in support of client programs to ensure superior workforce preparation with best in class service and delivery. 1. Facilitate the training of classes as required. 2. Facilitate language and culture training. 3. Facilitate language certification for recruiters. 4. Handles Boost class for failed Concentrix applicants. 5. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. 6. Prepare and present training materials through classroom learning, hands-on demonstrations, and supporting activities for technical, customer service, and sales accounts. 7. Evaluate the performance of agents using tools available such as assessments, playbook observations, etc., and provide recommendations under the guidance of the Trainer and Training Manager