With over 10 years of experience in CSR, Tech-Support and Sales in the BPO Industry, and STR Property Management, I have developed a strong foundation in managing short-term rental properties and delivering exceptional support. As a Property Manager for Bravo Virtual Assistants, I oversee six properties across the US on platforms like Airbnb, Vrbo, and B[hidden], where I handle inquiries, bookings, guest communications, and vendor coordination. I excel in optimizing property listings for SEO and digital marketing, adjusting rates to maximize occupancy, and efficiently managing post-stay tasks. My previous role at TTEC involved handling complex customer service inquiries across various accounts, such as Peloton Fitness, DoorDash, and Telstra. I assisted with subscription management, billing disputes, technical troubleshooting, and account management, consistently achieving high customer satisfaction. Additionally, my experience with Concentrix and Teleperformance honed my skills in supporting telecommunications and hospitality sectors, assisting with billing inquiries, mobile plan management, hotel bookings, and payment-related issues. Recognized for my ability to consistently exceed sales quotas and deliver top-tier customer service, I have also contributed to training and mentoring new hires as a Subject Matter Expert (SME) and Nesting Coach for over two years. My expertise includes property management, customer service, short-term rental optimization, vendor coordination, CRM systems, troubleshooting, and training/coaching, making me a well-rounded and adaptable professional in both property management and customer service.