Lnjenga. - SOCIALMEDIAMANAGER|AMAZON|CONTENTWRITTER|MEDICALCONSULTANT|ETSY|VIRTUALASSISTANT|BOOKKEEPER

Make an offer.

How to Hire Lnjenga.

1. 1
   Send a message

   Or request an interview

2. 2
   Request an interview

   Meet in 15 minutes

3. 3
   Start with a trial

   Weekly billing, cancel anytime

SOCIALMEDIAMANAGER|AMAZON|CONTENTWRITTER|MEDICALCONSULTANT|ETSY|VIRTUALASSISTANT|BOOKKEEPER

My name is Philomena Wambui, and I am a dedicated Virtual Assistant and Digital Support Specialist with over 6 years of hands-on experience helping businesses stay organized, grow their online presence, improve customer relationships, and operate more efficiently in fast-paced remote environments. Throughout my career, I have had the opportunity to work with businesses across SaaS, healthcare, e-commerce, digital marketing, real estate, and service-based industries. These experiences have helped me develop a strong understanding of how businesses operate behind the scenes and what it takes to keep daily operations running smoothly. I genuinely enjoy helping businesses solve problems, stay organized, and create better experiences for both their teams and customers. I am known for being dependable, proactive, detail-oriented, and easy to work with. I adapt quickly to new systems, communicate clearly, and always aim to make my clients’ workload lighter and more manageable. What sets me apart is my ability to combine administrative support, customer communication, creative skills, and technical knowledge into one reliable support system. I understand that business owners and teams need someone they can trust to handle tasks professionally, communicate effectively, and consistently deliver quality work without constant supervision. ━━━━━━━━━━━━━━━━━━━ VIRTUAL ASSISTANCE & DAILY OPERATIONS SUPPORT ━━━━━━━━━━━━━━━━━━━ Over the years, I have supported entrepreneurs, startups, agencies, and growing businesses with a wide range of administrative and operational tasks that help keep their businesses organized and productive. My responsibilities have included: • Managing busy calendars and scheduling meetings across multiple time zones • Organizing inboxes and responding to emails professionally • Coordinating appointments, reminders, and follow-ups • Preparing reports, presentations, spreadsheets, and documents • Conducting online research and organizing important information • Managing workflows and tracking ongoing projects • Creating and maintaining organized file systems • Supporting executives and teams with daily operations • Developing SOPs and process documentation for smoother workflows I understand how overwhelming daily business operations can become, especially for growing businesses. My goal is always to reduce stress, improve organization, and ensure everything runs efficiently behind the scenes. Tools I frequently use include: • Google Workspace • Microsoft Office Suite • Trello • Asana • ClickUp • Notion • Airtable • Slack • Zoom • Dropbox ━━━━━━━━━━━━━━━━━━━ SAAS SUPPORT, CRM MANAGEMENT & LEAD GENERATION ━━━━━━━━━━━━━━━━━━━ I have worked closely with SaaS businesses and online service companies, helping manage client communication, onboarding processes, CRM systems, and lead generation activities. My experience includes: • Organizing and maintaining CRM systems • Tracking leads and updating pipelines • Following up with prospects and clients • Scheduling demos and consultations • Supporting customer onboarding processes • Managing databases and sales records • Assisting with outreach and lead nurturing campaigns • Coordinating communication between clients and internal teams I understand how important responsiveness, organization, and relationship-building are in SaaS environments. I enjoy helping businesses maintain positive customer experiences while keeping systems organized and workflows efficient. CRM tools and platforms I’ve worked with include: • HubSpot • Salesforce • Zoho CRM • Pipedrive • Apollo.io • LinkedIn Sales Navigator • Google Sheets and Excel ━━━━━━━━━━━━━━━━━━━ CUSTOMER SERVICE & CLIENT COMMUNICATION ━━━━━━━━━━━━━━━━━━━ Customer communication has been one of the biggest parts of my experience, and it is an area I truly enjoy. I have supported businesses by: • Responding to customer inquiries via email, chat, and phone • Managing support tickets and customer concerns • Following up with customers professionally and promptly • Helping resolve issues calmly and efficiently • Processing refunds, updates, and order-related requests • Assisting customers throughout onboarding and support processes • Maintaining positive and professional communication at all times I understand that every interaction with a customer represents the business, which is why I always communicate with patience, empathy, professionalism, and attention to detail. Support platforms I’ve used include: • Zendesk • Freshdesk • Intercom • Gmail • Outlook ━━━━━━━━━━━━━━━━━━━ HEALTHCARE & MEDICAL VIRTUAL ASSISTANCE ━━━━━━━━━━━━━━━━━━━ I also have experience supporting healthcare professionals and healthcare-related businesses through administrative and operational support. My healthcare-related experience includes: • Appointment scheduling and patient coordination • Managing patient communication and reminders • Organizing healthcare documentation and records • Assisting with administrative support for medical teams • Insurance verification and intake coordination • Maintaining confidentiality and professionalism • Supporting healthcare operations remotely Working in healthcare environments has strengthened my communication skills, attention to detail, and ability to handle sensitive information with professionalism and care. ━━━━━━━━━━━━━━━━━━━ DIGITAL MARKETING & SOCIAL MEDIA MANAGEMENT ━━━━━━━━━━━━━━━━━━━ In addition to administrative support, I have experience helping businesses improve their online visibility and grow their audience through digital marketing and social media management. My experience includes: • Creating and scheduling social media content • Managing Instagram, Facebook, LinkedIn, and TikTok accounts • Engaging with audiences and responding to messages/comments • Designing branded graphics and promotional content • Supporting email marketing campaigns and newsletters • Writing captions, blogs, and SEO-friendly content • Monitoring engagement and improving content performance I enjoy creating content that feels professional, engaging, and aligned with a brand’s identity while helping businesses build stronger online connections with their audience. Tools I frequently use include: • Canva • Mailchimp • ConvertKit • Klaviyo • Meta Business Suite • Buffer • Hootsuite • WordPress • Google Analytics ━━━━━━━━━━━━━━━━━━━ VIDEO EDITING & CREATIVE SUPPORT ━━━━━━━━━━━━━━━━━━━ I also provide creative support through video editing, graphic design, and branded content creation. My experience includes: • Editing short-form content for Instagram, TikTok, and YouTube • Creating reels and promotional videos • Editing AI avatar/spokesperson videos • Adding subtitles, transitions, effects, and branding • Designing graphics and marketing visuals • Creating presentations and branded content Creative tools I use include: • Canva • CapCut • Adobe Premiere Pro • Photoshop • Illustrator • Figma I enjoy bringing ideas to life visually while making sure content remains clean, engaging, modern, and professional. ━━━━━━━━━━━━━━━━━━━ REAL ESTATE & PROPERTY MANAGEMENT SUPPORT ━━━━━━━━━━━━━━━━━━━ I have also supported real estate professionals and property-related businesses with administrative coordination and client communication. My responsibilities included: • Managing property listings and updates • Scheduling appointments and property viewings • Handling client and tenant communication • Tracking leads and CRM updates • Supporting Airbnb and short-term rental operations • Conducting online research and follow-ups Platforms I’ve worked with include: • Airbnb • Zillow • R[hidden] • MLS systems • Propertybase ━━━━━━━━━━━━━━━━━━━ WHY CLIENTS ENJOY WORKING WITH ME ━━━━━━━━━━━━━━━━━━━ I believe one of my greatest strengths is being someone clients can rely on consistently. I take ownership of my work, communicate clearly, and genuinely care about helping businesses succeed. Clients appreciate that I am: • Organized and detail-oriented • Easy to communicate with • Reliable and proactive • Quick to learn new systems • Adaptable to changing priorities • Able to work independently with minimal supervision • Focused on delivering high-quality work consistently I understand the importance of trust, professionalism, and consistency in remote work environments, and I always aim to make collaboration smooth and stress-free. ━━━━━━━━━━━━━━━━━━━ AVAILABILITY ━━━━━━━━━━━━━━━━━━━ I am available for short-term, long-term, part-time, or full-time remote opportunities and can comfortably work across different time zones, including US business hours. I bring professionalism, reliability, adaptability, and a strong work ethic to every project, and I am always ready to support businesses with efficiency, creativity, and dedication.

Skills & Expertise

Languages

Industries Supported

Hire Lnjenga. for: VA for Marketing Agencies, VA for Influencers, VA for E-commerce, VA for Insurance, VA for Healthcare