Hi! I’m Jem, an Executive Assistant and Operations Specialist with more than 4 years of experience supporting CEOs, insurance agencies, government offices, marketing teams, and training communities. I help businesses stay organized, efficient, and stress-free by taking care of the operations, admin tasks, and behind-the-scenes work that keep your company moving. If you need someone proactive, detail-oriented, and reliable — I’m the partner you’re looking for. What I Can Help You With Executive Assistance - Calendar & email management - Appointment scheduling - Inbox organization & communication handling - Travel coordination - Document preparation & file management Insurance VA Support (Homeowners, Dwelling, Flood) - Endorsements, reinstatements, cancellations - Coverage changes & mortgage updates - Carrier coordination (Citizens, Assurant, Universal, Wright Flood, Progressive) - Dec pages, renewals, compliance documents - Policy reviews & clarification - Mortgagee clause corrections - Initial claims support - High accuracy documentation & client communication Operations & Project Coordination - Workflow optimization - SOP creation & documentation - Team coordination - Recruitment assistance & onboarding - Research & reporting - KPI dashboards (Excel, Power BI, AgencyZoom) - CRM management (HawkSoft, AgencyZoom) Admin & Back-Office Support - Data entry & reporting - File organization & records management - Compliance tracking - Client support & follow-ups - Task delegation & tracking Training & Community Support - Creating training materials - Hosting webinars - Mentoring new VAs - Managing community engagement Social Media Assistance (Bonus Skill) - Content scheduling - Basic graphic design (Canva) - Competitor & market research - Content calendar planning Tools I Use - CRM: HawkSoft, AgencyZoom - PM Tools: ClickUp, Asana, Trello, M[hidden] - Data: Excel, Power BI - Communication: Slack, Zoom, Gmail, Outlook - Social Media: Meta Business Suite, Buffer, Hootsuite - File Management: Google Workspace, Dropbox Strengths - Detail-oriented - Organized and structured - Fast learner - Excellent communicator - Works with minimal supervision - Calm under pressure - Process-driven & reliable Work Experience Highlights - Executive Assistant | Insurance Operations Support Coast to Coast Insurance of Florida Handled policy servicing (HO, DP, Flood), endorsements, reinstatements, cancellations, coverage updates, mortgage changes, and underwriting coordination. Prepared compliance documents, dec pages, renewals, and communicated with insureds to reduce repeat inquiries. Managed mortgagee clause corrections, documented interactions, and supported claims. - Executive Assistant | Operations Support PNW Insurance Group LLC Built KPI dashboards (Excel, Power BI, AgencyZoom), improved workflows, supported team productivity, and handled client lifecycle management using HawkSoft. - Administrative Assistant / Project Manager Department of Agrarian Reform Assisted with policy drafting, program reporting, strategic planning, and data analysis. Coordinated multi-team projects and legal compliance tasks. -Training & Community Leader VA Rising Trained and mentored aspiring VAs, created training materials, hosted webinars, and improved community engagement. - Social Media Assistant & Research Strategist The ShowKase Agency Managed content scheduling, research, and engagement for multiple clients. My portfolio link: [hidden][hidden]/file/d/1FY6S4BE3T11OUw7cdiu8N7CEnwCpVIcF/view?usp=drive_link Let’s Work Together If you’re looking for someone dependable, organized, and easy to work with — send me a message. I’d love to help support your operations and make your day-to-day business smoother.