Mac A. - Virtual Assistant | Customer Support, Admin Role

Q: Can I interview Mac before hiring?

Absolutely! You can request a video interview with Mac before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

Q: What time zone does Mac work in?

Mac is based in Philippines and can adjust their schedule to overlap with your business hours.

Q: Can Mac work full-time and weekends?

Yes, Mac is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview.

Q: What tools does Mac use?

Mac is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more.

Q: What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee.

Q: How fast can Mac start?

Mac can typically start within 24-48 hours after you finalize the contract.

Q: Does Mac sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Mac to sign.

Philippines

per hour

$640

per month

4.8(0 reviews)

Philippines

Last active: recently

💻Technical Readiness

⌨️ Typing Speed44 WPM

📶 Connection75 Mbps

⏱️ Response Time< 1 hour

✅ Success Rate97%

Meet Mac

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Hourly Rate ($)

Hours per Week

How to Hire Mac

1
Send a message
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2
Request an interview
Meet in 15 minutes
3
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Weekly billing, cancel anytime

About Mac A.

With 10+ years of hands-on experience, Mac brings proven expertise as a virtual assistant | customer support, admin role. Core competencies include Research, Customer Support, Data Entry, Virtual Assistant. Rates: $4/hour or $640/month for dedicated support.

↓

Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Mac's Rate

🎉You save $3,680/month = $44,160/year

Profile Summary

Virtual Assistant | Customer Support, Admin Role

I’m Mac Arthur, an experienced Executive Assistant and Customer Support Specialist with 20+ years of background in client servicing, operations, and administrative support. I help busy founders and teams stay organized while making sure every customer interaction is handled with professionalism, empathy, and efficiency. I specialize in email and chat support, inbox management, and day-to-day admin tasks, so you can focus on growing your business while I keep things running smoothly behind the scenes. What I Can Do For You: 📩 Customer Support (Email & Chat) • Email support & inbox management (Gmail, Outlook, Freshdesk) • Live chat support (Freshdesk – or similar) • Handling customer inquiries, complaints, and follow-ups • Inquiries, service concerns, and issue resolution • Ticket management & CRM updates • Customer satisfaction and retention support 📊 Executive Assistant / Administrative Support • Calendar management & appointment scheduling • Inbox organization & priority management • Task tracking, follow-ups, and reminders • Data entry & file/document organization • Internal communication • Online research ⚙️ Operations & Coordination • Coordinating with teams, clients, and vendors • Managing service requests and ongoing tasks • Maintaining accurate records and reports Having completed these tasks in the past years I became efficient in using the following tools and platforms: • Google Workspace (Docs, Sheets, Calendar, Gmail) • Microsoft Office (Word, Excel, Outlook, Powerpoint) • CRM (Fresh Desk, Fresh Caller, Fresh Marketer) • Communication Tools (Zoom, Teams) I find myself of being consistently responsive and professional in every project I take on. I am a problem solver and driven to deliver high quality work within the deadline. I always encourage open communication and welcome constructive criticism. I’d love to be part of your team. Send me a message. Let’s talk about how I can help you.

Hourly Rate

$640

Monthly (Est.)

Full-Time

Availability

10+ years

Experience

Jobs Done

Skills & Expertise

Research Customer Support Data Entry Virtual Assistant Property Management Calendar Management Chat Support

Languages

EnglishFilipino

Industries Supported

Hire Mac for: VA for Insurance, VA for Healthcare, VA for Finance, VA for E-commerce, VA for SaaS

Client Reviews

🛡️

Patrick Green - 9 months ago

Insurance Agency

Handles sensitive data with care and professionalism. Excellent!

Frequently Asked Questions about Mac A.

Can I interview Mac before hiring?

Absolutely! You can request a video interview with Mac before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Mac work in?

Mac is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Mac work full-time and weekends?

Yes, Mac is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Mac use?

Mac is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Mac start?

Mac can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Mac sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Mac to sign. This ensures your confidential business information stays protected.