I'm a tenured BPO agent with more than a year of experience working on healthcare accounts. My name is Dente, Mark Jico J. I primarily manage the Medicare Advantage Plan for United Healthcare, a US-based Healtcare Insurance. If it is something like paperwork, documentation or overall customer service basis job, you may be at ease since I have the background for those. I decided to apply because I want to support your cause, which will optimize both my expertise and your company's objectives. I was a third-year student of the BS Pharmacy program at the Philippine Bachelor's level, though it wasn't yet finished. Which gave me strength before I ever attempted to apply for a healthcare account. I am familiar with terms used in medicine, such as medications and illnesses. I also understand how to express a client's condition and its importance for any healthcare supplies they might require. This made me sensitive to someone's individual needs and hone my basic communication skills and other fundamental treating those who are in need. Though that short time I was also able to be part of a pioneer student government organization as Public Relation Officer. This paves the way for exposure to meet people and handle different types of behaviour. I am knowledgeable about both prescription and medical claims as health insurance company customer representative. I am interested in the open position related to those or if not at least similar. My job requires simultaneous action of non-voice and voice skills, documentation, tool utilization and practical knowledge for internal processes depending on client needs. Throughout my experience client relation and de-escalations are important thus I know and am trained to deal with clients and fortify any job responsibilities that I may be qualified for one your job offers. Since I was a Healthcare Agent, I was an overall healthcare assistant. As my client is part of Medicare retirees, they already know they are covered but they do consider first approaching the insurance before starting to consider going to the providers since it is much more important to them to know what the cost-sharing as a member of insurance would be. We educate our clients about their overall benefits which include their authorized representatives and Trustees. Any disclosure of their insurance information is the significance of the HIIPA policy which complies with the safety guidelines of client information as it is considered always sensitive and classified. We also handle claims for medical, dental, vision and prescriptions. We are trained for inquiries, and explanations of cost-share depending on whether it is denied or approved by the insurance. We also handle appeals that involve unrendered services, balance billings, fraud and prior authorizations. I also handle medical service appointments, Premium Billings and Payment, also Subsidy look-up. I am not just trying to find a related job to my experience but also willing to be part of a different area of expertise that could be properly handled based on the significant experience and technical knowledge I have.