My career development as a professional is two-pronged: I excel particularly as a customer and technical support given my extensive knowledge on advanced hardware and software troubleshooting, in the same manner as I am highly adept in sales and marketing communication specifically in relation to IT services and products. As a top-tier technical support representative in Convergys (Time Warner Cable) and Sutherland (GoDaddy), I was tasked to analyze and troubleshoot issues raised by users with regard to software and hardware issues which entailed for the most part close analysis based on the complaint to be able to specifically identify and pinpoint the problem. I also had to do sales for both accounts in which, during my transition in GoDaddy, I was awarded “Top Sales”. My professional experience working in a Microsoft-affiliate company – Shellsoft Technology, Inc., as an Account Manager has further refined my skills in sales and client-negotiation communication. I have been tasked to contact and attract medium to large-scale companies to avail of Microsoft products designed for medium to large-scale operations. With Sticky Tickets Australia Ltd., aside from social media marketing, we mainly used email marketing. I built a list of all event venues and their contacts across Australia, targeting the decision makers, and helped with creating YouTube videos for our marketing strategy. I also answered emails from event organizers and made sure that all their events had no issues. My longest work experience is with Therahub, Inc. I went to clinics/hospitals and doctors to introduce our services and therapists, intermediary. Most of the jobs then become being an intermediary and admin. After market saturation, I was allowed to work from home and on-call. I was coordinating with doctors and therapists for decking of patients and sending treatment notes to doctors. I have excellent verbal and written communication skills, strong analytical skills, and a positive attitude. I am curious by nature, goal-oriented, approachable and friendly. I am also very quick and motivated to learn new things and skills