Frequently Asked Questions

Rates typically range from $3-15 per hour depending on skill level and experience. General VAs start around $3-5/hour, while specialized roles like developers or designers may charge $10-15/hour. You only pay for hours worked.

Billing is processed weekly based on approved hours worked. You review and approve timesheets before charges are processed. Payments are securely handled through our platform.

No hidden fees. You pay the agreed hourly rate plus a small platform service fee that is clearly displayed before you confirm any hire. All costs are transparent and shown upfront.

We use weekly billing based on hours worked. This gives you better control and visibility over costs. You approve hours before each billing cycle runs.

Yes. If you prefer not to browse profiles or screen candidates yourself, we can manage the sourcing, screening, and shortlisting for you. You interview only the best-fit candidates and decide who to hire.

To move faster, we recommend preparing: A short list of core tasks, your preferred working hours or time zone overlap, tools your business uses (e.g. Google Workspace, Slack, CRM), and a clear definition of success for the first 30 days.

Yes. Many clients start with one VA and add more as their workload grows. You can build a small team to handle different functions such as admin, lead management, or social media.

Browse our marketplace of pre-vetted VAs filtered by skills, experience, and availability. You can review profiles, ratings, and work history to find candidates that match your needs.

You can start interviewing candidates within 24 hours of signing up. Many clients complete hiring within a week. For urgent needs, we can help expedite the process.

Yes, we encourage interviews. You can schedule video calls with candidates to assess their skills, communication, and cultural fit before making any commitment.

VAs can handle email management, data entry, customer service, social media, bookkeeping, content writing, graphic design, web development, research, and more.

This usually happens when a job post is too broad. Listing required tools, experience level, and non-negotiable skills helps reduce mismatched applications.

Yes. You can request experience in specific industries such as real estate, e-commerce, or agencies, as well as specific tools. This should be discussed during screening and interviews.

Yes. We recommend a short paid test task to confirm skills, quality of work, and communication before committing long term.

A secure deposit means funds are confirmed before work begins. It protects both you and the VA and helps prevent payment disputes or abandoned work.

No. Work should only begin after the secure deposit is confirmed to ensure a smooth and protected engagement.

If timesheets are not approved, billing of your VA will be delayed. We recommend reviewing timesheets weekly.

Yes. Bonuses can be sent for performance, additional work, or corrections. Bonuses are optional and fully at your discretion.

Past timesheets cannot usually be edited once a week is closed. Any adjustments can be handled through a bonus or an agreed correction with the VA.

Clear expectations, measurable tasks, and short weekly updates help ensure performance. Many clients also set simple KPIs or weekly goals.

In the first two weeks, you should expect: Tools and access set up, task handover and clarification, a regular update rhythm, and core tasks being handled independently.

Work that is delivered and paid for typically belongs to you. If you have specific intellectual property requirements, we recommend using an NDA and clearly stating ownership terms.

VAs on our platform work as independent contractors. This is a legally compliant arrangement that provides flexibility for both parties without international employment complexities.

VAs are self-employed independent contractors. They are not employees of our platform or your company. You engage their services on a contractor basis through our marketplace.

Our platform facilitates contractor relationships. If you require a direct employment arrangement, you would need to establish your own legal entity or use an employer-of-record service in the Philippines.

No. When hiring a VA as an independent contractor, you are not required to provide Philippine government benefits or mandatory employee compensation such as 13th-month pay. Any additional benefits are optional.

Tax requirements vary by country and company. We recommend confirming with your accountant or legal advisor. Standard contractor documentation can be provided where applicable.

Filipino VAs are known for flexibility with time zones. Many work adjusted hours to align with US, UK, or Australian business hours. Discuss scheduling during your interview.

If your VA does not meet your expectations, contact our support team. We will help you find a replacement from our pool of vetted candidates at no additional matching fee.

Yes, we provide replacement assistance if your VA is not working out. We aim to find you a suitable replacement quickly to minimize disruption to your operations.

All VAs complete skill assessments, interviews, and background verification. We verify education and work history. Verified badges on profiles indicate completed checks.

Yes, our support team is available to help with any issues during your engagement. We provide guidance on best practices, communication tips, and dispute resolution if needed.

We take security seriously. VAs can sign NDAs before starting work. We recommend using password managers, limiting access to sensitive data, and following least-privilege access principles.

No, we do not store your passwords or sensitive business data. We recommend using secure password managers to share credentials with your VA rather than direct sharing.

Yes, NDAs are available and recommended for sensitive work. You can require your VA to sign an NDA before beginning any engagement. Templates are available through our platform.

Use password managers, enable two-factor authentication, limit access to only necessary systems, conduct regular access reviews, and use secure file-sharing tools.

Marketplace hiring allows you to browse and interview candidates yourself. Done-for-you hiring means we handle sourcing, screening, and shortlisting based on your requirements.

For managed setups, we can assist with basic workflow setup, SOP creation, and ongoing check-ins to keep your VA aligned with your goals.

Yes, you can end your engagement at any time. There are no long-term contracts or cancellation penalties. Simply provide reasonable notice to your VA and close the engagement.

Yes. If you are not satisfied within the first 7 days, you can request a refund according to our money-back guarantee terms. The guarantee is designed to let companies try the platform and decide if it is a fit.

Failed payments are retried automatically. If issues persist, your account may be paused until resolved. Payment disputes are investigated by our support team, and both parties have opportunity to provide documentation.