Google Docs Jobs

Type: Part-time Remote Compensation: $600/month for the first 3 months (training + ramp-up) → $900/month after 3 months (promotion) based on performance and reliability Portfolio: 17 properties Role Summary The Guest Services Manager is the primary point of contact for guests from inquiry through checkout. You'll manage Airbnb + VRBO messaging improve guest experience protect 5-star reviews and coordinate with the owner/cleaning team when issues arise. Key Responsibilities 1) Guest Communication (Core) Respond to all Airbnb/VRBO messages promptly and professionally Answer pre-booking questions confirm guest counts pets and special requests Send/check scheduled messages: booking confirmation check-in instructions mid-stay check-in checkout instructions 2) Reservation & Calendar Management Monitor reservations same-day turns and tight gaps Handle early check-in / late checkout requests (per guidelines) Flag potential problems before they become emergencies (conflicting requests risky bookings rule misunderstandings) 3) Issue Resolution & Coordination Triage guest issues (lockouts Wi-Fi cleanliness maintenance hot tub questions etc.) Escalate to owner/cleaner/vendor as needed with clear details photos and urgency level Follow up with guests after resolution to ensure satisfaction 4) Review & Reputation Support Encourage reviews with best-practice timing Draft/respond to reviews professionally Track recurring guest complaints and report patterns so problems stop repeating 5) Documentation & Admin (Light) Keep a simple log of guest issues + outcomes (property issue resolution follow-up) Maintain/update saved replies/templates for consistency Required Availability Daily coverage including weekends/holidays (rotations can be discussed later as the team grows) Strong coverage during check-in hours (typically 3-9pm local time) Ability to respond quickly to urgent issues (lockout no entry safety concerns) Performance Standards (How Success Is Measured) Response time: fast consistent (especially during check-in window) Review outcomes: protect/raise overall rating; reduce "communication" complaints Resolution speed: issues handled with clear ETA + follow-up Organization: clean handoffs to owner/cleaner; accurate notes and escalation Qualifications Experience with Airbnb/VRBO hosting hospitality customer service or property management Calm under pressure; excellent writing and tone Strong judgment (knows when to comp vs when to hold boundaries) Highly reliable detail-oriented and comfortable working independently Tech-comfortable (Google Docs/Sheets messaging apps basic task tracking) Tools (We Provide/Use) Airbnb + VRBO platforms (required) Shared templates/saved replies Simple tracking system (Google Sheet / Trello / similar) Promotion After 3 Months (to $900/month) Promotion is based on: Consistent coverage and reliability Meeting response-time expectations Fewer escalations due to proactive handling Clear guest communication + improved review outcomes Clean coordination with owner/cleaning team

I'm an in-person coach with deep expertise in muscle gain fat loss training and nutrition but I am not technical and I don't enjoy online systems or marketing execution. I'm looking for a highly organized proactive Virtual Assistant to manage content leads onboarding and program delivery for my online coaching brand. Your job is to turn my knowledge and videos into an organized online business that runs smoothly . Primary Goal of This Role Turn my videos into consistent content Turn content into leads Turn leads into paying online coaching clients Deliver programs cleanly and professionally If this role is done well I should be able to focus almost entirely on coaching and filming content . Core Responsibilities 1. Content Repurposing & Posting I will provide: Workout clips Exercise demos Coaching explanations You will: Edit videos into Instagram Reels / TikToks / Shorts Add hooks captions and on-screen text Schedule posts consistently Organize a simple content calendar Track basic engagement metrics Tools may include: CapCut Instagram TikTok Google Drive 2. Lead Capture & Follow-Up You will: Manage link-in-bio and DM funnels Respond to inquiries and organize leads Send follow-ups and booking links Maintain a simple CRM or lead tracker Goal: No leads fall through the cracks. 3. Client Onboarding & Delivery Once someone becomes a client you will: Send welcome messages Deliver training & nutrition programs Set up access in Trainerize / Google Docs / PDFs Ensure clients know where everything is Help organize weekly check-ins and updates 4. Systems & Automation (Keep It Simple) You will help: Simplify workflows (not overcomplicate) Set up basic automations: Welcome messages Follow-ups Program delivery Keep files folders and client info organized 5. Quality Control & Communication You will: Flag issues early (missed messages confused clients) Suggest improvements to systems Communicate clearly and consistently Take ownership of your area What You Are NOT Responsible For ❌ Writing training programs ❌ Nutrition decision-making ❌ High-level coaching strategy ❌ Being a fitness expert That's my job. Who This Role Is For ✅ You are: Highly organized Comfortable with social media tools Proactive (you don't wait to be told everything) Able to turn chaos into systems Confident communicating with clients ❌ This role is NOT for someone who: Only wants to "post content" Needs constant instructions Avoids responsibility Required Skills Social media video editing Instagram & TikTok posting Google Drive organization Basic funnel & lead management Clear written English Willingness to learn tools quickly Nice-to-Have Skills Trainerize or online coaching platforms CRM tools Automation tools (Zapier ManyChat etc.) Sales follow-up experience

Hi there I am looking for a virtual assistant to help me with various things.