Phone Support Jobs

Join our dynamic team as a Bilingual Virtual Assistant for our short-term rental company specializing in Airbnb properties. We are seeking a professional with fluent proficiency in both ENGLISH and SPANISH to enhance our guest experience and streamline operations. As a mid-level Virtual Assistant you will play a crucial role in ensuring smooth communication and efficient management of our rental properties. Your responsibilities will include: Managing guest communications via messages and calls to provide exceptional service and address any inquiries or issues promptly. Scheduling and updating calendars to ensure seamless coordination of bookings and property availability. Handling emails directed to Airbnb support ensuring accurate and timely resolution of any concerns. To succeed in this role you should have: Proven experience in a similar mid-level virtual assistant role preferably within the Airbnb or hospitality industry. Fluent proficiency in both English and Spanish with excellent written and verbal communication skills. Strong organizational skills with the ability to multitask and prioritize effectively. A professional demeanor and a commitment to providing outstanding customer service. This is a remote position offering the flexibility to work from anywhere while being part of a professional and supportive team. If you are passionate about the hospitality industry and possess the required skills we invite you to apply for this exciting opportunity.

We are seeking a highly skilled Virtual Assistant with advanced English reading and writing capabilities to support our sales customer support and executive leadership team. This role is integral to ensuring seamless operations and exceptional service within our healthcare organization. As an Expert Virtual Assistant you will be responsible for: Lead Generation: Identify and qualify potential leads to drive business growth. Cold Calling: Reach out to prospective clients with professionalism and persuasive communication. Customer Support: Provide top-notch assistance via phone and chat addressing inquiries and resolving issues promptly. Executive Assistance: Assist the CEO with various administrative tasks ensuring effective time management and coordination. We are looking for candidates who possess: Expert-level experience in virtual assistance particularly within the healthcare sector. Exceptional communication skills in English both written and verbal. Proven ability to manage multiple tasks efficiently and effectively. Strong organizational skills and attention to detail. This is a remote position that requires a professional demeanor and the ability to work independently while collaborating with our dynamic team. If you are a proactive problem-solver with a passion for delivering excellence we invite you to apply and join our mission-driven organization.

Join our dynamic team as a Bilingual B2B Sales Appointment Setter where you'll leverage your English and Spanish fluency to drive sales in the US market. Specializing in the SaaS and CRM sector you'll focus on the yachting and marine industry connecting with yacht brokers dealers and marine businesses to open doors for our closing team. As an integral part of our sales force your primary role will be to initiate contact with prospective clients through cold calling expertly qualifying them and securing demo appointments. Your daily responsibilities will include: Engaging with US-based yacht brokers and marine businesses using provided contact lists. Qualifying leads and scheduling demo appointments for our sales closers. Logging all interactions notes and outcomes meticulously in the CRM. Following up with warm leads via phone and email to nurture relationships. Ensuring the prospect list remains accurate and up-to-date daily. To succeed in this role you'll need to have a solid understanding of CRM tools like Zoho as well as proficiency with Google Workspace Slack and dialer/VoIP software. We are looking for a mid-level professional who can bring a corporate and professional tone to all communications. If you are a proactive communicator with a knack for building rapport and are excited about the opportunity to work remotely in a fast-paced environment we invite you to apply and help us navigate the waves of the marine industry.

We are hiring a Virtual Assistant to support our business with Customer Service Customer Support and Email Handling. Responsibilities: Assist with daily tasks related to Customer Service Support Customer Support tasks and follow processes accurately Handle Email Handling tasks with attention to detail Communicate progress and updates clearly Follow instructions meet deadlines and ask questions when needed Requirements: Previous experience with Customer Service and/or Customer Support Strong written English and communication skills Reliable internet connection Organized detail-oriented and proactive Able to work independently and follow SOPs Nice to have: Experience working with international clients Familiar with tools like Google Workspace Slack Zoom Trello/Asana To apply please include: Your relevant experience Your availability and time zone Your top 2 skills related to this role

Operations Virtual Assistant (Short-Term Rental Operations) Company: Holland Cleaning Location: Remote Employment Type: Part-Time (18-28 hours/week to start) Growth Opportunity: Full-Time + Leadership Potential Working Hours: Must be available during U.S. Central Time business hours including occasional evenings weekends and holidays. Join a Company That Sets the Standard At Holland Cleaning we don't just clean homes we help property owners deliver exceptional guest experiences. Our mission is simple: Deliver The Dutch Standard. That means reliability professionalism attention to detail clear communication and doing the job right the first time. We're growing quickly and are looking for someone who wants to grow with us not someone looking for just another VA job. If you're highly organized love solving problems enjoy helping people and take pride in creating order from chaos we'd love to meet you. About the Role This position is the operational heartbeat of our company. As our Operations Virtual Assistant you'll coordinate communication between property owners cleaners contractors and our management team to ensure every property is ready for the next guest. You'll be trusted to make decisions solve problems independently and keep operations running smoothly. Every day is different. Some days you'll schedule cleanings. Other days you'll solve last-minute issues communicate with clients review quality-control photos or help improve our internal systems. If you enjoy variety and thrive in fast-paced environments you'll love this role. What You'll Be Responsible For Operations & Scheduling Coordinate daily cleaning schedules. Assign jobs to cleaners based on availability and location. Monitor job progress throughout the day. Handle last-minute schedule changes. Coordinate emergency and same-day cleanings. Ensure every property is guest-ready before check-in. Help improve scheduling efficiency. Client Communication Respond professionally to property owners. Keep clients informed throughout the cleaning process. Answer questions promptly and accurately. Follow up on concerns or special requests. Build long-term relationships through excellent communication. Team Coordination Communicate daily with cleaners. Provide cleaners with property information and updates. Help troubleshoot issues in real time. Ensure everyone has the information they need to succeed. Support new team members during onboarding. Quality Control. Review cleaner-submitted photos. Verify completion of cleaning checklists. Report maintenance issues. Ensure company standards are consistently met. Track recurring quality issues and recommend improvements. Administrative Support. Organize company documents. Maintain spreadsheets and operational records. Update property information. Assist with onboarding paperwork. Help build and improve company processes. Perform additional administrative tasks as needed. Who We're Looking For You might be a great fit if you... Love staying organized. Notice small details others miss. Communicate clearly and professionally. Stay calm under pressure. Enjoy solving problems independently. Can prioritize multiple tasks without losing focus. Take ownership of your work. Learn quickly and adapt to change. Enjoy helping both customers and teammates succeed. Required Qualifications Excellent written and spoken English. Strong customer service skills. Outstanding organizational skills. Reliable high-speed internet. Quiet workspace. Computer or laptop. Ability to work during U.S. Central Time. Strong critical-thinking skills. Ability to multitask efficiently. High attention to detail. Professional demeanor. Self-motivated with minimal supervision. Preferred Experience Experience with any of the following is a plus: Virtual Assistance Airbnb or Short-Term Rentals Property Management Customer Service Scheduling & Dispatching Operations Coordination Google Workspace Google Sheets Slack WhatsApp Turno (formerly TurnoverBnB) TeamUp Don't worry if you don't have experience with every platform we're happy to train the right person. What Success Looks Like After your first few months you'll be someone the team can rely on to: Keep daily operations running smoothly. Resolve issues before they become problems. Build trust with clients. Support cleaners effectively. Improve workflows. Help maintain our reputation for exceptional service. Growth Opportunities We're not looking to fill a temporary position. We're looking for someone who wants to grow with us. As our company expands there will be opportunities to take on additional responsibilities and advance into leadership roles including shift Supervisor. If you're ambitious and enjoy building systems we'd love to invest in your growth. Compensation Competitive hourly pay based on experience skills and performance. Before You Apply We're looking for someone who is dependable proactive and committed to excellence. If you're someone who enjoys solving problems takes pride in your work and wants to build a long-term career with a growing company we'd love to hear from you.

We run a residential cleaning business and have a full-time VA already on the team. We are looking for a part-time VA to cover the days and hours our full-time VA does not work so this is a coverage role not full-time. Responsibilities: - Answer and return customer calls and texts with priority on returning missed calls promptly - Qualify leads (ask bed bath and square footage before quoting) - Send quotes by size tier and follow up with the booking link - Enter and update bookings in our scheduling system (BookingKoala) - Coordinate cleaners including handling reschedules and same-day swaps when a cleaner cannot make a job - Follow up on outstanding payments and flag issues internally - Keep records accurate and communicate updates clearly Requirements: - Strong written English (replies go directly to customers) - Customer service or appointment-setting experience - Reliable internet and a quiet space for calls - Organized proactive and able to follow SOPs independently Nice to have: - Experience with BookingKoala OpenPhone or similar booking and phone tools - Prior cleaning home services or field-service dispatch experience To apply please include: 1. Your relevant experience (mention any cleaning or booking-tool experience) 2. Your weekly availability and time zone including evenings and weekends 3. Have you used BookingKoala OpenPhone or a similar tool? Which ones?

Join our dynamic remote staffing team as a Virtual Assistant for Online Research in the business services industry. We are searching for a detail-oriented individual eager to dive into online research and support our team by finding verifying and organizing crucial information. As a Virtual Assistant your primary responsibility will be to conduct online searches for people businesses and various information based on specific criteria. You will utilize tools such as Google LinkedIn Facebook and more to gather accurate data. Your findings will be meticulously organized and updated in Google Sheets or Microsoft Excel ensuring that all information is correct and verified before submission. Key Responsibilities: Conduct online research using platforms like Google LinkedIn and Facebook. Organize and update search results in Google Sheets or Microsoft Excel. Verify the accuracy of the information before submission. Communicate progress and report completed tasks to the team. Skills and Tools: Proficiency in Google Search Google Sheets and Microsoft Excel. Familiarity with LinkedIn and Facebook for research purposes. Basic knowledge of Gmail for communication. Attention to detail and a methodical approach to research. This entry-level position is perfect for someone looking to develop their research skills in a remote work environment while contributing to a team-focused business service. If you are a meticulous researcher eager to support our team with accurate and organized data we encourage you to apply and become a vital part of our online research efforts.

We're on the hunt for a Friendly Account Supporter who thrives in a remote working environment and is ready to grow with us! As an Account Supporter you'll play a key role in ensuring our clients are happy and well-supported. Your day-to-day tasks will involve maintaining clear and effective communication providing top-notch support and fostering reliable partnerships. What you'll need to succeed: A stable internet connection to stay connected with our team. Access to a PC and smartphone for seamless communication. Excellent communication skills to engage with our team members effectively. A positive attitude and a willingness to learn and grow. If you're ready to embark on a rewarding journey with a company that values your growth and input we'd love to hear from you! Join us and become a part of our supportive and dynamic team.

We are hiring a Virtual Assistant to support our business with Customer Service Customer Support and Email Handling. Responsibilities: Assist with daily tasks related to Customer Service Support Customer Support tasks and follow processes accurately Handle Email Handling tasks with attention to detail Communicate progress and updates clearly Follow instructions meet deadlines and ask questions when needed Requirements: Previous experience with Customer Service and/or Customer Support Strong written English and communication skills Reliable internet connection Organized detail-oriented and proactive Able to work independently and follow SOPs Nice to have: Experience working with international clients Familiar with tools like Google Workspace Slack Zoom Trello/Asana To apply please include: Your relevant experience Your availability and time zone Your top 2 skills related to this role

Join our dedicated healthcare team as an Expert Healthcare Sales & Admin Coordinator . In this pivotal role you'll drive our patient engagement process by converting leads into booked appointments and ensuring the seamless administration of patient records. We seek a detail-oriented professional with a knack for sales and a deep understanding of healthcare operations. Your primary responsibilities will include: Lead Follow-Up: Conduct phone calls to follow up on leads transforming inquiries into scheduled initial visits with deposits paid. Appointment Management: Efficiently book cancel and reschedule patient appointments ensuring optimal clinic flow. Administrative Coordination: Upload and manage patient documents within the Electronic Health Records (EHR) system maintaining accuracy and confidentiality. Lead Generation: Actively generate new patient leads and manage incoming calls to convert them into booked appointments. Missed Visit Follow-Up: Proactively contact patients to reschedule missed appointments ensuring high retention and satisfaction rates. To excel in this role you should possess: Proven expertise in healthcare sales and administration. Strong organizational and multitasking skills with a keen attention to detail. Exceptional communication skills both verbal and written. Experience with EHR systems and a commitment to maintaining patient confidentiality. Proactive and customer-focused approach to patient care. This is a remote position providing you with the flexibility to work from anywhere while making a significant impact on our healthcare services. If you thrive in a fast-paced detail-oriented environment and have a passion for healthcare we encourage you to apply.