🌟John Eser - Customer Service Representative,Email/Chat/Phone Support, Customer Service Team Manager 📍 Location: Philippines 📞 Role: Customer Service Team Manager | Expert in Chat, Email, and Phone Support 👩‍💼 About Me: Greetings! I am John, a dedicated customer service team manager with a passion for delivering exceptional support experiences. As the driving force behind the customer service team, I lead with a commitment to excellence and a customer-first mindset. 💬 Experience: Bringing 12 years of experience in customer service, I specialize in managing dynamic teams that excel at providing support through various channels, including chat, email, and phone. My approach is centered around fostering a positive customer journey and ensuring that every interaction reflects our values and commitment. 🌐 Key Responsibilities: Overseeing and optimizing multi-channel support operations for users. Implementing strategies to enhance response time, resolution efficiency, and overall customer satisfaction. Leading a team of skilled professionals dedicated to delivering top-notch support experiences. Collaborating cross-functionally to implement customer-centric initiatives. ✉️ Communication Expertise: I am proficient in crafting clear and effective written responses for emails and chats. Skilled in managing phone interactions to provide personalized and efficient solutions. Committed to maintaining a friendly, professional tone in all customer communications. 🌟 Philosophy: I believe that customer service is not just about solving problems; it's about creating positive and memorable experiences. At AppWork, we understand the importance of seamless support in empowering users to maximize the benefits of our platform. I am dedicated to ensuring that every customer interaction reflects the excellence and reliability synonymous with AppWork. Let's build a customer-centric community together! Feel free to reach out for any assistance or feedback—I'm here to help. 🚀 voice recording: [hidden]/1nVWH8rQPUmY?fbclid=IwAR17LF0H-nwpp6GnHhKaac27y1tWyRTdr7j6NJTJhon9qIwdBvTI0SH45uA Resume [hidden][hidden]/file/d/1yO5_gFuIaY3OLu0IPWC8GD3jT5ofjzGi/view?usp=drive_link