My role as a Sales Account Manager at Berkshire Pacific Business Process Outsourcing Services, I have developed a keen ability to analyze data and detect patterns that can affect customer interactions. By meticulously monitoring account activity and collaborating closely with sales management and customer service teams, I have successfully ensured the accurate processing of orders and maintained high levels of customer satisfaction. These experiences have equipped me with the skills necessary to identify unusual activities that may indicate fraud, aligning perfectly with the responsibilities outlined in your job description. During my time at Tata Consultancy Services as a Senior Process Associate, I was responsible for following up with inbound leads and delivering engaging customer experiences. My strong communication skills and ability to handle objections positively contributed to converting prospects into loyal customers. Utilizing CRM tools effectively allowed me to track customer interactions, an essential skill I've honed that will transfer well to investigating user interactions to identify potential fraud. I am well-versed in the usage of MS Office and Google Suite, ensuring that I can manage and analyze thorough user information while effectively documenting my findings. My organizational skills and attention to detail will enable me to conduct investigations accurately and recommend measures to further mitigate fraud risk efficiently. Thank you for considering my application. I look forward to the opportunity to discuss how my experience and skills can benefit your team.