Hire Appointment Setter | Customer Service Representative | Chat & Email Support In Philippines

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Profile picture of Carlo Z., Appointment Setter | Customer Service Representative | Chat & Email Support

Carlo Z.

$880/Month
($5.50/Hour)

Philippines

Member since:

Last logged: ago


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Appointment Setter | Customer Service Representative | Chat & Email Support

4.0

Hello there! I'm Carlo, a versatile customer service representative with over three (3) years of experience in delivering exceptional phone, chat and email solutions to customers internationally. I've helped companies communicate their goals and commitment to providing unmatched services to their customers by applying personalized, friendly, efficient and out-of-the box approach with industry-level phone etiquette. During my tenure, I've adapted to various fields in customer service and showcased consistent results in KPIs such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), First Contact Resolution (FCR), Average Handle Time (AHT), Quality of Service (QoS), and Sales rate. The following are lines of business that I've handled: • Technical Support • Customer Retention and Loyalty • Billing & Account Management • Sales and Customer Acquisition I set myself apart from others by carefully identifying what tasks are urgent and have the highest value of importance to delegate my flow of organization. I proactively take ownership of any issues in all situations. I handle all business interactions and account information with utmost confidentiality and most importantly is my endless passion for learning by means of accepting and absorbing feedback of different forms. Additionally, confidence became my key to handling tasks independently but I consider myself as a team player as well. The following are the services I offer: • Appointment Setting / Cold Calling / Telemarketing • Customer Service • Technical Support • Online Chat • Email Support

EXPECTED SALARY AVAILABILTY EDUCATION EXPERIENCE
$880/Month Full-Time 3 years
EXPECTED SALARY AVAILABILTY
$880/Month Full-Time
EDUCATION EXPERIENCE
$ 3 years

Portfolio

Carlo Z.

pdf

Virtual Assistant Portfolio

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