Hi, My name is Edwin Kurt Licayan, I have been in the BPO industry for more than four years already. I have worked in different fields in the past. I started my career as a customer service representative, then as a sales agent, and also worked as a Lead generation specialist, as well as an appointment setter. My experience spans different fields, giving me a well-rounded understanding of the industry and the challenges it entails. I am absolutely confident that I am the ideal candidate for this position. Throughout my career, I have acquired a diverse skill set and extensive knowledge that align perfectly with the requirements of this role. One notable accomplishment that acquired is my previous role as an Operations Manager. During that time, I had the opportunity to lead and manage an entire cluster of appointment setters. This experience not only strengthened my leadership abilities but also provided me with deep insights into the intricacies of managing teams and ensuring their optimal performance. What truly sets me apart is my unwavering dedication to my work. I approach every task with a strong sense of commitment and a desire to achieve outstanding results. My goal in every position I have held has been to create a positive and lasting impact, not only on the company's success but also on the overall work environment. I take immense pride in my work ethic, and I continuously strive to surpass expectations and deliver exceptional outcomes. I am eager to learn more and enhance all the skills that I have acquired and I am looking forward to bringing my skills, knowledge, and passion to contribute positively to the team and the organization's success.