Hello. My name is Myra Jean Sartiga, and I’m a motivated, assertive, and flexible Corporate Trainer and QuickBooks Bookkeeper with extensive experience in delivering high-quality training and support across various industries. Proven ability to develop and implement effective training programs, maintain positive client relationships, and provide exceptional customer service. Skilled in managing financial transactions, generating reports, and ensuring compliance with GAAP standards using QuickBooks Online and Desktop. Professional Experience: Part-Time Bookkeeper | Linehaul Solutions -Managed financial transactions and records using QuickBooks Online and Desktop. -Reconciled accounts, processed invoices, and handled payroll activities. -Generated financial reports and assisted with budgeting and forecasting. -Ran Profit & Loss and Balance Sheets reports. -Ensured accuracy and compliance with GAAP standards. Royal Caribbean International, Trainer | Concentrix (April 2022 - December 2022) -Pioneered a travel program, achieving a 95% graduation rate for the first wave of 25 trainees. -Built and maintained positive client relationships. -Created training materials and reminders to ensure adherence to program policies and procedures. JPMC cxLoyalty, Trainer | Concentrix (August 2021 - April 2022) -Trained new hires to deliver exceptional customer service in a virtual setup. -Set exemplary standards in customer service, fostering lasting client relationships. -Conducted hands-on activities and mock calls to boost trainee confidence and facilitated real-time feedback sessions. B[hidden], Trainer | Concentrix (January 2020 - August 2021) -Certified client trainer, training new hires to effectively respond to customer inquiries and complaints. -Developed additional training materials and conducted refreshers based on trainee needs. -Led weekly updates for managers and staff on new policies and procedures. Intuit, Trainer | Concentrix (May 2016 - January 2019) -Developed and implemented long-term training strategies for multiple business lines. -Regularly assessed and enhanced training programs to improve success rates. -Collaborated with co-trainers to create materials aligned with program goals and values. Intuit, Customer Service Representative (Tier 2) | Concentrix (December 2014 - May 2016) -Provided support and service information to QuickBooks users, resolving issues with accuracy and efficiency. -Assisted accountants, bookkeepers, and direct customers with QuickBooks software and reporting concerns.