Hi, I’m Laura – a versatile and dedicated professional with 2+ years of experience as a Healthcare Associate, Radiology Expert, Medical Virtual Assistant, and Practice Assistant. I specialize in virtual assistance, patient support, customer care, and technical services, delivering exceptional results to help businesses streamline operations and achieve their goals. I bring a wealth of experience across multiple industries, including healthcare, law, and education, and am passionate about providing tailored support to meet the dynamic needs of businesses. Whether you need assistance with administrative tasks, technical support, billing, or customer engagement, I'm here to offer reliable, efficient, and detail-oriented services. Core Skills & Services ✔️ Customer Service Excellence • Professional inbound/outbound calling • Managing inquiries via phone, email, chat, and ticketing systems • Patient support and provider communication ✔️ Virtual Assistance & Administrative Support • Calendar and appointment scheduling • Data entry and CRM updates • Executive support and general admin assistance ✔️ Healthcare & Medical Billing Expertise • Patient demographics, eligibility, and benefits verification • Charge entry and claims follow-up • Workers' compensation claim management ✔️ Technical & Industry-Specific Skills • Provider data management and documentation • Medical insurance processing • Legal documentation support ✔️ Creative & Strategic Services • Graphic design (Photoshop, Canva) • Lead generation and market research • Content writing and social media support ✔️ Software Proficiency • Microsoft Office Suite • Medical billing Software, Imagine, Vonage, Ring Central, CureMD, EZClaim, athenahealth, Phicure, Availity • Google Workspace (Docs, Sheets, Gmail, Calendar,Slides) • CRM platforms, Asana, ClickUp, Trello • GoDaddy, Outlook, AI tools (ChatGPT, Jasper, Copy.ai, Gemini) Professional Qualities 🔸Goal-oriented and coachable 🔸Highly adaptable and a fast learner 🔸Detail-oriented with strong time management 🔸Works well under pressure with minimal supervision 🔸Team player with a positive attitude Work Experience Medical Virtual Assistant / Practice Assistant Freelance & Remote 2023 Nov - Present ▫️Handled patient demographics, benefits verification, and claims follow-up ▫️Managed inbound and outbound calls, scheduling, and data entry ▫️Worked with CRM systems to update provider information and ensure accuracy ▫️Supported providers by answering inquiries about MVA and Workers' Compensation claims eligibility ▫️Customer Service & Administrative Support (Various Clients) Ongoing ▫️Assisted businesses across the healthcare and legal industries ▫️Delivered top-notch customer service and virtual support services Let’s Work Together! I’m passionate about helping businesses grow by providing excellent support and streamlining their processes. Let’s connect to discuss how I can contribute to your success. I look forward to helping you achieve your goals!