Good day, My name is Nekkie Angelica Malongayon Villena, and I am from the Philippines. I hold a Bachelor of Science degree in Travel Management and have over eleven years of experience I have experience in customer service, administration, and client relations across healthcare, real estate, and technical support. As a PR Manager at Garden OB Gyn, I resolved patient complaints with professionalism and empathy, managed the clinic’s online reputation through Google Reviews, and coordinated with internal teams to ensure service issues were addressed quickly and effectively. I also maintained records for quality improvement and ensured compassionate communication aligned with organizational values. Previously, as a Lead Manager at Eye Homes Inc., I managed outbound leads for property buyers and sellers, conducted qualification calls, and built rapport with clients. I worked closely with sales and acquisitions teams to convert leads into successful transactions while providing tailored solutions to client needs. Earlier, at Alorica, I worked in Support Service Administration, Technical Support, and Customer Service. My role included handling administrative tasks, processing billing, resolving insurance disputes, and managing high volumes of emails. I also provided technical support by troubleshooting system issues and guiding clients step by step, while collaborating with cross-functional teams to improve workflows. Across these roles, I have built strong skills in communication, problem-solving, and process improvement, consistently ensuring client satisfaction and contributing to organizational success.