Hire Customer Service, Email and Chat Support In Philippines

Are you looking to hire a Customer Service, Email and Chat Support In Philippines? Our Marketplace has over 200,000+ virtual assistants ready to assist you! Starting at $3 an hour or $400 per month, these cost-effective virtual assistants are ready to help you grow your business!
Profile picture of DHANESA D., Customer Service, Email and Chat Support

DHANESA D.

$600/Month
($3.75/Hour)

Philippines

Member since:

Last logged: ago


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Customer Service, Email and Chat Support

4.0

As a Chat and Email Support Representative, I play a vital role in ensuring excellent customer service by providing prompt and accurate assistance to customers through chat and email channels. I will be responsible for addressing customer inquiries, resolving issues, and delivering a positive customer experience. Responsibilities: • Respond to customer inquiries and provide assistance through chat and email channels promptly and professionally. • Identify and assess customer needs to provide accurate information and resolve issues effectively. • Handle a high volume of customer interactions while maintaining quality standards. • Follow company guidelines and policies to ensure consistent and accurate responses to customer inquiries. • Document and maintain records of customer interactions, inquiries, complaints, or comments for reference and analysis. • Collaborate with internal teams, such as product and technical support, to resolve complex customer issues. • Stay up-to-date with product knowledge and industry trends to provide accurate and up-to-date information to customers. • Escalate unresolved customer issues to the appropriate departments for further investigation and resolution. • Strive to achieve individual and team targets, including response time, customer satisfaction, and quality metrics. • Provide feedback and suggestions for process improvement to enhance the overall customer support experience. Requirements:

EXPECTED SALARY AVAILABILTY EDUCATION EXPERIENCE
$600/Month Full-Time College Level 2 years
EXPECTED SALARY AVAILABILTY
$600/Month Full-Time
EDUCATION EXPERIENCE
$College Level 2 years

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Why Do I Need A Virtual Assistant

We call them virtual assistant because they work from home

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