Hi! My name is Sharmaine Venesse Ballesil. I hold a bachelor's degree in Tourism Management and enrolled in Nursing two years ago. I am a highly motivated and results-driven professional with a diverse background in customer service, lead generation, and quality assurance. Over the years, I have honed my skills in these areas and developed a deep understanding of their importance in delivering exceptional customer experiences and driving business growth. In the realm of customer service, I have accumulated extensive experience working in various customer-facing roles. I am adept at empathizing with customers' needs and concerns, ensuring their questions are answered promptly, and providing solutions to their problems. My commitment to delivering top-notch customer service has earned me a reputation for building positive relationships and fostering customer loyalty. Furthermore, I enthusiastically embraced the challenge of lead generation. My role involved meticulously gathering data on potential leads, such as names, phone numbers, and email addresses. I honed my research skills and identified prospects who could benefit from our services. Utilizing various online tools, I compiled comprehensive lists of potential clients while ensuring the accuracy of their contact information. Quality assurance has been another focal point of my expertise. My responsibilities centered on guaranteeing customer satisfaction by meticulously managing refund processes and maintaining the accuracy and reliability of the information provided to our partner florists. This dedication to precision underscored our commitment to providing the best possible service in the floral industry. I have a strong background in client acquisition. I was responsible for developing and executing client acquisition strategies that resulted in a significant increase in our client base. I used a combination of market research, lead-generation techniques, and effective prospecting to identify and engage with potential clients. Through active outreach, relationship-building, and the delivery of compelling presentations and product demonstrations, I consistently converted qualified leads into paying clients. Additionally, I implemented a CRM system to streamline our client acquisition process and maintain a healthy pipeline of potential clients. I am a proactive problem solver who thrives in fast-paced environments, and I am always eager to take on new challenges. My ability to adapt and learn quickly has allowed me to excel in diverse roles, making me a versatile asset to any team or organization.