Hi, my name Patricia. You can call me Cia or Pat. As you read through my profile, I wanted you to feel that I am more than just a professional that can provide an exceptional service, but I am a someone who is wholeheartedly dedicated. I am a dedicated professional equipped with a mid-end system unit that has a stable internet connection and power supply. My system specifications is listed below for your kind perusal. I also have 24 months of working experience in the BPO setting. I have handled phone customer support and live chat customer support for 2 of the largest telecommunications (Sprint and Verizon Wireless) in the United States of America. I possess the self discipline, multi-tasking and time management skills necessary to have served as a BPO professional for the past 2 years. Apart from working in a BPO setting, I have been working as a Management Assistant for a corporate events company based in Singapore. It's impossible to describe the complete job scope of my role in the company, but it includes to following, but not limited to: 1. Creating presentation slides 2. Creating budget sheets 3. Sales update and follow up emails 4. Supplier sourcing and reaching out emails 5. Working with our designer to produce designs 6. Updating company's systems and processes 7. Hiring virtual staff 8. Managing company's website and social media accounts 9. Updating sales channels 10. Calendar Management 11. Work directly with the CEO of the company or the Event Producer and Management Assistant 12. Handling multiple tasks from different members inside the team 13. Working hours are very flexible 14. Customer support for prospects and clients As a previous customer service representative, I have worked with a lot of tools and applications in order to provide an excellent customer service. As a Virtual Management Assistant, I have been working with different tools to find solutions and to provide service to our daily operations and working policies. I have included my expertise rate for each productivity tools that I have been using for the last few months. These tools include the following, but not limited to: 1. Google Suite: Gmail, Google Calendar, GDrive, Google Documents, Google Slides, Google Presentation - 10 2. Microsoft Office: Excel, Word, Powerpoint - 10 3. Slack Communications - 10 4. Asana - 10 5. Hubspot CRM - 10 6. LinkedIn - 10 7. Loom Videos - 10 8. Airtable - 8 9. Dropbox - 10 10. Adobe Photoshop - 10 11. Adobe Premier Pro - 8 12. Envato Elements - 10 13. Crystal Knows - 10 14. tawk.to - 10 15. LiveChat - 10 I am very reliable, hard worker, fast learner, and flexible professional who works with integrity and work ethics. I respect deadlines and and I aim to deliver efficiency in less than estimated time. I provide 100% accurate and quality services to my client.