RELATED WORK EXPERIENCES 1. Shopify Virtual Assistant- June 6, 2021 to Present Product page copywriting and product listing. Photo and Video editing. Product research. Managing facebook post and comments. Negotiating and communicating with suppliers for drop shipped items. 2. Customer Service and Virtual Assistant - December 2017 to October 2018 Assisting clients on Airbnb, Homeaway, Facebook live chat, Email on FreshdeskAssisting tenants through Facebook live chat and Email and WhatsApp[hidden] CRM’s like Zoho, Landlord and FreshdeskAssisting cleaners and preparing their cleaning schedule; Scheduling check out cleanings and weekly cleaning Scheduling repairs and check out inspection Assisting other staff Managing facebook posting and posting on other sitesAssisting the Company owners on their schedule 3. Subject-Matter Expert (SME) Health-Net,Teleperformance (TP) October 2017- December 2017 Assisting CSR’s on client issuesAnswering Supervisor and Manager calls and building rapport to irate clients. Doing admin task Pulling out tools to properly address concerns of members and providers. Reviewing calls for quality assurance purposesCoaching newly nested agents 4. Customer Service Representative Health-Net,Teleperformance (TP) October 2015 to October 2017Answering calls and building rapport to customers and with empathy. Pulling out tools to properly address concerns of members and providers. Documenting conversation and necessary data. 5. SOD (Special Office Detail) Energy Development Corporation (EDC) April 2014 to August 2015 Incident Command at Center Ilomavis, Kidapawan City, Philippines Emergency Response Management Emergency Response Team, Agency: Silver Link Security & Investigative Services Protects EDC’s Assets (Employees, Property and Equipment, Information,Reputation and Stakeholders Interests. Responsible in Conducting Safety and Security Orientation to New Employees. Responsible in Controlling the Access of Persons and Vehicles. Responsible for assessing the Physical Risks based on the local threat level. Emergency Situation Handling