Niña Marie Pila Jayme is an accomplished Customer Service professional based in Cebu City, with a comprehensive background in providing exceptional support across various industries. At SYKES Asia in Cebu City from May 2021 to April 2022, Niña Marie served as a Customer Service Associate for both a Food and Delivery account and a Healthcare account. In the Food and Delivery sector, she adeptly managed customer inquiries, resolving issues related to orders, delivery tracking, and account management for an Australian food delivery account. Additionally, Niña Marie collaborated with delivery partners and restaurants to enhance service efficiency and utilized a business platform to ensure prompt resolution of customer inquiries. In the Healthcare sector, Niña Marie handled inbound and outbound calls, providing assistance to beneficiaries regarding plan information, claims, and enrollment. She ensured compliance with business regulations and navigated complex issues related to billing, prior authorization, and prescription drug plans. Niña Marie effectively utilized specialized software to access beneficiary records and streamline business resources. Transitioning to Concentrix CVG Philippines, Inc in Quezon City from April 2022 to July 2023, Niña Marie served as Advisor 1, Customer Service, excelling in two distinct accounts. For an E-commerce account, she managed emails, inbound and outbound calls, addressing customer inquiries related to product details, order tracking, returns, and style recommendations. Niña Marie achieved high customer satisfaction by efficiently resolving issues related to sizing, shipping, and online account management. Her collaboration with the e-commerce teams contributed to improvements in website functionality, and she meticulously tracked customer interactions using CRM software. In the Moving and Storage account, Niña Marie demonstrated her proficiency in handling customer inquiries, providing information on services, pricing, and logistics. She coordinated complex moving schedules, ensuring timely pickups and deliveries to meet customer expectations. Additionally, she showcased excellent problem-solving skills in assisting customers with claims and disputes, leveraging company-specific software to optimize shipment tracking and inventory management. With a proven track record of delivering outstanding customer service and a versatile skill set, Niña Marie Pila Jayme is a valuable asset to any team seeking a dedicated and results-oriented professional.