Customer Service Representative (Ibex Global) - Davao City (January 2024 - January 2025) Duties: - Responding to customer inquiries via email and chat. - Assisting customers with troubleshooting account issues or service disruptions. - Providing support for customer account updates, such as changing contact information. - Helping customers navigate the company's website or application for a smoother experience. - Offering information regarding the company's products, services, and policies. - Assisting customers with processing orders and tracking order status. - Handling customer complaints by identifying issues and providing resolutions. - Supporting customers in updating their payment methods or billing information. - Guiding customers through the account verification process for security purposes. - Offering guidance on promotional offers, discounts, or loyalty programs. - Ensuring a high level of customer satisfaction by resolving concerns in a timely manner. On-the-job training - (Modern Times Enterprise) - Davao City, Philippines Duties: - Encoding lease revenue and taxes. - Creating journal entries. - Checking the lease official receipts. - Auditing lease payments. - Encoding lease personal information. Data Entry (Pencil Technologies) - California, USA (January 2022 - April 2022) Duties: - Entering client and account information from the original papers within the allotted time. - Preparing source data for computer entry by gathering, checking for accuracy, and sorting information. - Reviewing output, fixing any inconsistencies, and checking data for mistakes or shortcomings. - Creating spreadsheets to keep track of vital customer data and orders. - Transforming paper-based data into a digital database. - Updating customer information. - Creating spreadsheets to organize the current data. - Verifying old information and updating any necessary records. Customer Service Representative (Alorica) - Davao City, Philippines (May 2022 - June 2023) Duties: - Answering phone calls (Inbound). - Assisting customers in checking their available balance. - Assisting customers with their placed orders. - Activating debit cards and transferring funds from card to card. - Assisting customers in applying for membership. - Assisting customers in extending their contract for the service. - Assisting customers in blocking and unblocking cards due to fraudulent activities. Other Skills: - Data Entry in Word or Google Docs. - Transcription (transcribing voicemail, video or audio, etc.). - Internet Research. - Typing. - Executive Assistance. - Encoding. - Time Management. - Leadership skills: decision making, stress management, and organization. - Customer service skills: active listening, time management, and prioritization. - Interpersonal skills: communication, teamwork, and empathy.