I am a highly motivated and versatile Virtual Assistant with 7 years of professional experience dedicated to streamlining business operations and enhancing customer satisfaction. My specialty is General Virtual Assistance, backed by a proven track record in both fast-paced BPO customer service and detailed e-commerce management. Work Experience: 1. BPO Customer Service & Email Customer Service - Four years as a Customer Service Representative handling high-volume inquiries via phone. - Proficient in resolving billing issues, providing basic technical support, transitioning possible leads to sales and efficiently managing communication through CRM platforms. - Three years as an Email Customer Support handling order inquiries, resolving shipment issues, processing orders and providing expert assistance on various order related matters. 2. E-commerce & Store Management (Shopify) - Shopify Expertise: Hands-on experience managing and operating Shopify stores. - Product & Content Management: Skilled in product listing and optimization, designing engaging landing pages, and adding generated store reviews to drive conversion. 3. Email Marketing - Email Campaign Management: Basic knowledge of Klaviyo for setting up email flows and managing targeted email campaigns. - Workplace Tools: Fully proficient in using essential tools like Google Workspace (Docs, Sheets, Drive) and Slack for seamless team communication and project management. I am committed to delivering high-quality, detail-oriented work on time, allowing you to focus on growing your core business. Let me know how I can help you and let's get in touch!