Clairielyn Morales [hidden] - [hidden]6 - Skype - live:.cid.cc20c96e57bb1f75 Beginner Virtual Assistant Organized and detailed-oriented, a beginner virtual assistant with 4 months of experience in cold-calling. I have expertise in customer service inquiries, sales, order processing, and assisting students and educators with technical issues. With a strong commitment to delivering high-quality work and exceeding expectations, I am proficient in Inbound and Outbound sales, email handling, and live chats. WORK EXPERIENCE Beginner Virtual Assistant - Cold-Calling Pacific hauling and construction 09-2024 - 12-2024 - Contacts a potential customer who has not previously shown interest in the product or service. - Establish a relationship and close a sale. Customer Service Representative (Voice and email) – February 2020 – June 2021 Concentrix – Financial -Assisting customers about their credit card inquiries. -Processing credit increase. -Filling dispute for the customers. -Processing payments over the phone with a debit card or checking accounts. Customer Sales Representative (Voice) Afni – Telco - October 2021 – July 2022 -Assisting customers with their phones and service upgrade. -Providing the customers the best promotions that we have. -Checking customers order status. Customer Service Representative (Voice) November 2022 – May 2023 (Seasonal) – Healthcare -Inbound and Outbound -Assisting members on spending their health insurance benefits using CRM. -Placing orders and providing order status. -Providing other information about their benefits. Technical Support Representative (Voice & Non-voice) June 2024 - September 2024 (Seasonal) - Educational Account - Assisting educators and students that are having a technical problem with their online account. - Assisting students that are having problem with their enrollment. -Walkthrough educators and student on how to adjust their browser settings.