EDUCATION College Level : Laguna State Polytechnic University Address : Santa Cruz Campus, Santa Cruz, Laguna, Phils. Course : Diploma in Hotel and Restaurant Management Inclusive Year : 2014 to 2016 JOB Experience: MPQA (Mass Production Quality Assurance) Samsung Electro-Mechanics Phils. Corp.(Semphil) – April 2016 – November 2016 •Assisted with determining appropriate production methods and labor levels to meet service level agreements by understanding the impact of workflow on productions by meeting clients standards •Worked and communicated with the Supervisor, Team Members, and other Departments to meet client expectation and key performance. •Developed skills in inspection and quality control/process improvement procedures. •Elaborated daily reports from the production displaying the performance via Excel/Office Secretary TwinWin Warehouse – April 2020 – October 2020 •Promoted 5-S to maintain a clean, organized and safe work area, complied with all safety and quality policies and conducted audits where assigned • Assigned and delegated responsibilities to all warehouse workers under my management •Performed meetings at the start of the shift outlying daily production goals for the line, safety information and concerns for clients and customers. •Elaborated daily reports from the production displaying the performance via Excel/Office Customer Sales Representative (Outbound) Devera Communication Services – January 2021 – November 2021 •Handle 100+ calls daily, with duties including product selling and signing up new customer •Trained numbers of newcomers how to use the tools, entering customers data and tips how to close sales •Accumulated 80%-90% customer satisfaction rating on whole average while working at the company •Suggested new tactics, spills, script to increase close rate with the management Customer Service(Virgin S2S - Seve to sell) Quantrics Enterprises Inc. – February 2021- Present •Handle 15-25 calls daily to serve member with satisfaction and quality service •Provided more than the target whole average required performance • Collaborated with compliance to resolve customer issues and maintain high level of satisfaction and quality pitch •Closed more than the target close rate performance and have been listed a one of the top agent of the LOB •Outstanding attendance record and reliability