Since 2016 I've worked for one BPO company as a Collection Specialist at one of the banks in the USA. Being a fast learner and team player has been a great advantage for me and with hard work, and dedication, Seasoned professional with a robust background encompassing 6 years of hands-on experience in Business Process Outsourcing (BPO). Proficient in overseeing and optimizing operational workflows, driving efficiency enhancements, and ensuring seamless delivery of high-quality services within deadline-driven environments. Expertise lies in managing multifaceted projects, leading teams to achieve performance targets, and implementing strategic initiatives to streamline processes and elevate service standards. Skilled in client relationship management, adept at understanding client needs, and consistently exceeding expectations by providing tailored solutions. Demonstrated ability to leverage technology and data-driven insights to identify operational bottlenecks and enact improvements, resulting in significant cost savings and enhanced productivity. Possess a strong commitment to continuous improvement and a track record of driving innovation. I am dedicated to delivering exceptional results and building long-term relationships with my clients. My goal is to bring value through my expertise and contribute to the success of your project. -Cold Caller/Appointment Setter -Customer Service Representative -Debt Collector -Chat Moderator -Admin Task / Data Entry -Chat Support -Outbound and Inbound Sales -Lead Generation Please Take a moment to review my CV and Portfolio CV Link: [hidden][hidden]/file/d/1DLT7nnsFTSFR2JckdJHyAj-Wmz11Q7J2/view?usp=sharing Portfolio Link: https://carmelal.[hidden][hidden]e/