I am a high-performing individual with strong analytical and professional skills, backed by over nine years of employment experience in interacting with and supporting a wide range of clients. My journey in the BPO industry began in 2008 as a Call Center Agent, and I quickly progressed to the role of a Client Support Representative in 2010. During this time, my responsibilities included assisting representatives with queries, as well as handling escalated cases from clients. I also conducted critical research to address issues that representatives were unable to resolve. In 2013, I made the transition to working from home and joined Webgreeter and Dealer E-Process as a Chat Support Representative. Within a year, I was promoted to the position of Mentor, where I provided guidance and mentorship to fellow agents on the team. This role allowed me to develop strong leadership and communication skills. Seeking better financial support for my family, I moved on to become a Gen VA for an Events App Company. In this role, I excelled at troubleshooting to assist clients while effectively managing their expectations. I prioritized maintaining high-quality documentation in a timely manner for all the steps taken to resolve issues. Additionally, I successfully managed a team of Designers and performed quality assurance (QA) roles in their work before presenting it to clients. I consistently ensured that any unresolved client issues were escalated appropriately while adhering to SLA guidelines set by the business. I also coordinated with other departments to achieve timely resolution of client issues. I am known for taking ownership of tasks quickly and being a fast learner who requires minimal supervision. My dedication to providing excellent service, coupled with my compassionate nature, sets me apart as a service provider with a genuine commitment to assisting others. With my extensive experience, analytical abilities, leadership skills, and commitment to delivering high-quality results, I am confident in my ability to make a significant contribution to your organization.