I already worked in a corporate set-up environment where I developed all my skills and knowledge in terms of Technical Support Specialist and fully enhance my Customer Service Specialist profession. Been in the Industry of Business Processing Outsource company for 3 years, assisting customers thru Online on filing their Taxes using our Software program called H&R Block. Also worked in one of the largest Credit Card Financial Institution Citibank North America as a Sales verification representative, where we evaluate and validate a Credit card application, if it's a Good sale or a Fraudulent sale 24 hours 7 days in a week. We also managed to provide feedback in a timely manner by validating a Good sale to a Cancelled Sale. I previously worked for 4 Years in a Unified Communication-Conferencing Services company, where I served as a Conference Administrator in a Business to Business Campaign where I fully established my Customer service profession, as we are trained of providing excellent quality Global Support Group Conference Lead Specialist service to our valued clients all over the world. Some of the Regions I supported was N.A, EMEA and APAC. I was assigned as permanent support specialist for APAC Regions which I most handled Australian, New Zealand Hong Kong, Indian and Singaporean Clients. We manage to communicate with integrity and professionalism to different types of professionals such as CEO, COO, President and VP of a specific company. I also managed to handle a Specific Conference Call, where I am the Lead Operator for a specific booked conference session, which i fully handle, monitoring and securing the entire conference call throughout the session. I previously worked as a Sales Verification Officer / Quality Assurance Department for CITIBANK North America for 8 Years. My job description was to verify the validity of sales by listening to recorded inbound calls for credit card applications. We also Pend, modify or cancel sales when necessary for the add-on programs of the credit card issuer tied with the leading Department store chain in U.S such as SEARS, COSTCO etc. I also provide feedback to our representative in regards with their quality performance: call handling skill, language proficiency, professionalism and to deliver a performance improvement plan. I previously worked as a E-mail and Technical Chat Support as well for H&R BLOCK for 4 Months. I am responsible for assisting customers on how to do the electronic filing of their Taxes thru online process. Assist and provide instructions to the customers on how to use our software products that they’ve purchase for them to do the e-filing of their Taxes online over the internet. Provide business email response, answering urgent concerns over the chat in regards thru technical concerns about our software products using our service-ware.