Operations Assistant/Specialist June 2006 - Apr 2021 Sam Lim Corporation Industry: Snack Manufacturer Job Scope: · Provides full administrative support to the marketing team · Assists and supports salesmen’s performance in developing the business in the market through the rapid placement of new products and eliminating out-of-stock situations · Maintains proper documentation and filing of important documents for references, easy tracking, and retrieval at any time needed · Maintains good interpersonal communication with the whole team and customers · Conducts field audits concerning salesmen’s performance and service to customers, and recommends action plans Specifics: · Assists the daily transactions of salesmen from the booking to the delivery of products · Responsible for taking purchase orders through e-mails, P.O. forms, text messages or phone calls, and performing all the data entry processing into the order-entry system · Ensures logistics management · Prepares accounts receivable · Reviews and monitors the collection report details · Prepares payroll report of salesmen and their delivery personnel · Monitors product placement and sales targets · Resolves any emerging issues or concerns relevant to the delivery of the product Customer Service Representative March 2022 to August 2024 Holisto Ltd. Industry: Travel/Hotel Booking Agency Job Scope: • Handles incoming phone calls and emails; conducts outgoing calls to customers, hotels, and suppliers • Ensures call quality and observes quantitative standards in meeting customer care needs and resolves them in a timely fashion • Provides exceptional service by addressing customer needs promptly and professionally • Maintains accurate records of customer interactions and other details in CRM system • Resolves service problems by clarifying the customer’s complaint; explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution • Works with the team to ensure proper customer service is being delivered