Property Manager/General VA +4 UK Experience
Throughout my career, I have consistently demonstrated exceptional customer service skills, ensuring a positive guest experience through prompt and professional responses to inquiries via email, phone, and chat. I have successfully managed and enhanced online rental listings, meticulously updating pricing, availability, and property descriptions to maximize bookings and revenue. My attention to detail is exemplified in my coordination of guest check-ins and check-outs, where I provide comprehensive welcome emails and clear instructions for property access, ensuring a seamless and enjoyable stay for guests.
I possess strong calendar management abilities, guaranteeing accurate availability and seamless scheduling for rental properties, resulting in optimized occupancy rates. Additionally, my financial acumen has allowed me to oversee payment processing and financial transactions, ensuring accuracy and efficiency, including managing refunds and capturing security deposits from various Online Travel Agencies (OTAs).
Collaboration with housekeeping and maintenance teams has been a key component of my success, as I have ensured rental properties maintain a high standard of cleanliness, maintenance, and guest readiness. Through regular reporting and updates, I have effectively communicated property performance and booking metrics to investors, fostering transparency and informed decision-making.