Hire Quality Specialist (CSR/TRS) role In Philippines

Are you looking to hire a Quality Specialist (CSR/TRS) role In Philippines? Our Marketplace has over 200,000+ virtual assistants ready to assist you! Starting at $3 an hour or $400 per month, these cost-effective virtual assistants are ready to help you grow your business!
Profile picture of Jenepher B., Quality Specialist (CSR/TRS) role

Jenepher B.

$960/Month
($6/Hour)

Philippines

Member since:

Last logged: ago


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Quality Specialist (CSR/TRS) role

4.9

I bring 17 years of experience in the BPO industry, including 5 years as a front-line agent where I provided customer support via phone, chat, and email. I’ve assisted customers from the US, UK, Australia, and various Asian countries, handling a wide range of concerns related to billing, technical support, customer service, collections, and account retention. After my time as an agent, I was promoted to Quality Specialist, where I played a key role in mentoring agents and supporting the training team in onboarding new customer service associates before they transitioned to the production floor. In addition, I served as an IT Coordinator for 4 years for an Australian client. In this role, I facilitated communication between departments, IT teams, and vendors, maintained accurate documentation of systems and procedures, and contributed to the planning and execution of IT projects. I also have 3 years of experience as a Virtual Assistant (VA), primarily in cold calling and appointment setting for US-based clients. My VA work includes: - Reaching out to property owners to assess interest in selling. - Calling leads for business insurance (Workers' Compensation). - Acting as a dispatch coordinator for a Garage Door and Gate Services company. - Managing MLS, Skyslope and some admin tasks On top of that, I have experience as a Recruitment Agent in the real estate sector, where I was responsible for recruiting agents and interviewing applicants interested in joining the industry. With this diverse background, I’m confident in my ability to support your team and help resolve customer concerns effectively. I’d be excited to contribute and bring value to your organization.

EXPECTED SALARY AVAILABILTY EDUCATION EXPERIENCE
$960/Month Full-Time College Level 10+ years
EXPECTED SALARY AVAILABILTY
$960/Month Full-Time
EDUCATION EXPERIENCE
$College Level 10+ years

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