Hire Ready to work. CUSTOMER SERVICE ASSOCIATE for six years and six months. Handled both calls and chat. In Philippines

Are you looking to hire a Ready to work. CUSTOMER SERVICE ASSOCIATE for six years and six months. Handled both calls and chat. In Philippines? Our Marketplace has over 200,000+ virtual assistants ready to assist you! Starting at $3 an hour or $400 per month, these cost-effective virtual assistants are ready to help you grow your business!
Profile picture of Vicky B., Ready to work. CUSTOMER SERVICE ASSOCIATE for six years and six months. Handled both calls and chat.

Vicky B.

$800/Month
($5.00/Hour)

Philippines

Member since:

Last logged: ago


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Ready to work. CUSTOMER SERVICE ASSOCIATE for six years and six months. Handled both calls and chat.

4.3

VICKY BACTAD [hidden] * [hidden]4 WORK EXPERIENCES CUSTOMER SERVICE ASSOCIATE, Convergys ATT ISM Chat/Voice, June 2018 – September 2019 • Provides best customer service at all times to the customer’s queries over the chat and/or phone. • Assists customers about their balances, processing their payments, clarifications about their bills and disputes. • Assists in upgrading phone, TV and internet plans. • Assists in upgrading to a new phones and TV equipment. • Assist in basic troubleshooting concerning their phones, TV and Internet. • Directs customers to the appropriate department whenever necessary. CUSTOMER SERVICE ASSOCIATE, Convergys ATT Mobility Chat, June 2016 – June 2018 • Provides best customer service at all times to the customer’s queries over the chat. • Assists customers about their balances, processing their payments, clarifications about their bills and disputes. • Assists in upgrading cellphone plans and processing order for new phones. • Assist in basic troubleshooting concerning their phones. • Directs customers to the appropriate department whenever necessary. SENIOR ASSOCIATE, Convergys Macy’s Credit Voice (Macy’s and American Express card), February 2016 – May 2016 • Handles supervisor calls, complains, and queries. • Processes customer’s request that is beyond the agent’s scope of responsibilities. • Answers agent’s inquiries and provides step by step assistance to them over the phone. • Provides supports to the transition class by doing floor and chat support. • Mentors and coaches a group of 3-5 agents within the transition team for continuous improvement. CUSTOMER SERVICE SPECIALIST, Convergys Macy’s Credit Voice (Macy’s and American Express card), November 2015 – February 2016 • Answers the inquiries of agents over the phone or company chat about the processes. • Provides station assist to agents if over the phone assistance is not sufficient. TECHNICAL SUPPORT, Convergys Macy’s Credit Voice (Macy’s and American Express card), September 2014 – November 2015 • Resolves technical issues online at Macy’s website. • Assists customers about their balances, processing their payments. CUSTOMER SERVICE ASSOCIATE, Convergys Macy’s Credit Voice (Macy’s and American Express card), March 2013 – September 2014 • Provides best customer service at all times to the customer’s queries over the phone. • Assists customers about their balances, processing their payments, clarifications about their bills and disputes. • Directs customers to the appropriate department whenever necessary. • Ensures adherence to company policies and SOPs. • Resolves issues efficiently and escalates concerns promptly. EDUCATIONAL BACKGROUND BACHELOR OF SCIENCE IN NURSING, St. Jude College of Manila 2007 - 2011 Maloma National Highschool, San Felipe Zambales 2003 - 2007 Maloma Community School, San Felipe Zambales 1996 - 2003

EXPECTED SALARY AVAILABILTY EDUCATION EXPERIENCE
$800/Month Full-Time Bachelor 6 years
EXPECTED SALARY AVAILABILTY
$800/Month Full-Time
EDUCATION EXPERIENCE
$Bachelor 6 years

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Why Do I Need A Virtual Assistant

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