Professional Summary: Detail-oriented and tech-savvy professional with a strong background in software support, remote assistance, and administrative operations. Experienced in providing exceptional customer service via chat, email, and phone, resolving software-related issues, and ensuring smooth IT system functionality. Skilled in managing administrative tasks, organizing workflows, and supporting day-to-day operations with a high level of efficiency. A quick learner with excellent communication skills and a customer-focused approach, ready to contribute to a dynamic team. Key Skills: - Software Support: Troubleshooting and resolving software-related issues (e.g., Windows/Mac OS, Microsoft Office Suite, and other applications). - Remote Assistance: Providing support via chat, email, and remote desktop tools (e.g., TeamViewer, Zoom, Google, Microsoft Office). - IT Help Desk: Managing ticketing systems and resolving user inquiries promptly. -Administrative Support: Scheduling, data entry, document preparation, and record management. -Communication: Clear and professional communication with clients and team members. -Tools: Proficient in Microsoft Office Suite, remote support tools, and ticketing systems (e.g.Rave (Microsoft tool)) Experience Highlights: - Provided remote software support to clients, achieving a high satisfaction rate for issue resolution. - Streamlined administrative processes, reducing document processing time by 20%. - Delivered chat and email support for 50+ users daily, resolving technical issues within SLA timelines. - Assisted in onboarding new employees by setting up and configuring software applications. - Managed scheduling, meeting coordination, and document preparation for executive teams.