Are you a business owner, entrepreneur or small to medium-sized business seeking for a versatile Filipino freelancer who can provide a professional help? Are you spending valuable time on administrative tasks and wants to focus on the bigger picture of your business? If your answer is yes, then we should talk and I'd be delighted to help your business grow. My name is Clarissa and I'm a Customer Service Representative + E-Commerce Specialist with over 6 years of experience assisting US and Australian based customers. Being a customer service rep, I have developed strong communication and organizational skills. I can provide email management, respond to inquiries or follow-ups and ensure to delight your customers. I have also managed to hone skills that I consider essential to quality customer service such as patience, pro-activeness, time management, problems solving skills, good attention to detail and to work effectively with minimal supervision. I'm enthusiastic to learn and have an awesome desire to grow! Just this February 2020, I got certified of an online freelancing course of Filipino Virtual Assistants (Business Consultancy). I gained knowledge about the basics of Virtual Assistance and Social Media Management and Marketing. Moreover, I have first-hand experience with E-commerce tasks which I’d like to contribute to be an effective Virtual Assistant. You can count on my e-commerce expertise: 1. Product Listing Data entry, adding new inventory, updating existing listings, SKU set up, SKU categorization and SKU configuration (dims/weight) 2. Inventory Management General inventory management, including the ability to monitor stock, update website with stock, keep track of pipeline and order times 3. Order and Shipment Processing (E fulfillment) Product receiving, handling returns and product exchanges, updating orders with order tracking, and handling manual processing for orders, B2B orders (Amazon), order tracking, logistics management 4. Customer Service Operations tasks, deal with customer inquiries and follow up 5. Email Management Answer email or chat inquiries 6. Technical Support Basic API set up and configuration, storefront management, cart integration 7. Administrative tasks Reporting, product research 8. Social Media Management and Marketing Content Moderation, Keyword research and optimization, Social Media Content Planning and Scheduling (Hootsuite), Marketing planning (Organic Facebook Campaign) Please feel free to contact me! It’ll be an honor to serve you! Cheers, Clarissa