A virtual assistant in the promo gifting and sales space plays a vital role in delivering exceptional client experiences while supporting business operations across multiple touchpoints. This role combines creativity, precision, and responsiveness, covering the following key areas: 🎁 Promo Gifting Support • Assists in sourcing and presenting promotional products based on client needs, branding goals, and occasion themes • Prepares and shares mockups, pricing breakdowns, decoration options, and customization details • Tracks sample shipments and coordinates delivery updates 💬 Customer Service & Relations • Responds promptly to inquiries, order updates, and concerns with warmth and professionalism • Ensures smooth communication through clear, empathetic messaging across email, chat, and phone • Builds lasting relationships by anticipating client needs and offering personalized support 🛠️ Technical Support • Provides technical assistance related to product specifications, design files, and formatting requirements • Collaborates with designers or suppliers to ensure artwork quality and file compatibility • Troubleshoots common issues related to mockups, order discrepancies, or system usage 📦 Sales & Order Management • Prepares quotes, follows up on leads, and tracks order status from initiation to delivery • Supports upselling and cross-selling initiatives through product recommendations and timely follow-ups • Maintains detailed records of communication, pricing, and client preferences for future reference ✨ General Skills & Attributes • Highly organized, detail-oriented, and adaptable to changing client requests • Strong written and verbal communication skills with a positive, can-do attitude • Proficient in tools like email platforms, CRM systems, mockup software, and order portals