Detail-oriented and reliable Virtual Assistant with proven experience in customer service, real estate cold calling, administrative support, and scheduling. Skilled at handling client communications, managing CRM tools, and ensuring smooth workflow operations. Thrives in fast-paced virtual environments and committed to providing excellent client satisfaction and results. WORK EXPERIENCE Chat/Email Support – iGeniux / Dr. Franks 📅 July 2025 – Present Respond to customer inquiries via Gorgias and email. Update order status via Admin Portal and Shopify. Schedule consultations and follow-up via Semble. Manage refunds, returns, and customer updates. Track working hours using WebWork. Customer Service Representative – Royal Air Houston AC Company 📅 April 2025 – September 2025 Managed inbound and outbound customer calls via Go High Level CRM. Scheduled appointments for Free Estimate promotions. Sent promotional and follow-up emails using WhatsApp [hidden] CRM tools. Inside Sales Agent – Club Wealth RE Coaching & Consulting 📅 January 2025 – April 2025 Performed outbound calls using Prospect Boss to invite leads to real estate events. Logged calls and results using Excel and Trello. Achieved 2–4 event signups per day. Customer Service/Suite Support – HIKE Footwear 📅 July 2024 – December 2024 Handled customer service via phone, email, and chat (Aircall). Processed orders and refunds using Shopify. Managed social media engagement on Facebook. Utilized Slack and Hubstaff for communication and time tracking. BDC Scheduler – Martin Management Group 📅 January – August 2024 Handled 150+ outbound calls daily using Max UC and DFX. Scheduled maintenance appointments and transferred calls to service advisors. Logged activities and assisted inbound customer calls. Intake Specialist – Marfa Cabinets 📅 October 2022 – June 2024 Contacted clients for design consultations via HubSpot and Kixie. Gathered project details and coordinated with the design team. Followed up on design and quote status. Real Estate Cold Caller / Appointment Setter – Kresko Investment Inc. 📅 May 2020 – September 2022 Called warm/cold leads to generate property listings. Managed CRM entries in Podio, Buildium, and Excel. Scheduled appointments for acquisition managers. Customer Service Representative – TechMahindra, Concentrix, Sykes Asia 📅 June 2019 – May 2020 Assisted customers with billing, benefits, and eligibility inquiries. Processed payments and handled escalations. Managed email and phone communications professionally.