I have been with the BPO industry for almost 3 years, and I’m trained as a hybrid agent where I am tasked to handle calls, chats, and emails as well. I have attached my CV for your reference. Previous accounts that I’ve handled before were a travel account, food account, and e-commerce account. Here are my job experiences: 1. Expedia Account – I'm a tier 2 agent when I was hired and I handled chats with the customers and calls if needed to contact the hotel partners. We’re tasked to provide the guests satisfaction with their Itinerary. Assisting them for modifications or complaints with their booking. 2. Just Eat Account – Front line team member dealing with customers who need assistance with ordering food, tracking and refunds. 3. Ryanair Account – Tier 1 agent who collects and categorizes all of the information from the customers then transfers them to the right department who could sort out their problems or answer their queries. 4. Fossil Account – Back-office agent who answers all of the emails queries from the customers and provides them resolution. Also trained for call and chats where I could assist them in purchasing some items and also applying or providing them discounts for courtesy. To my most recent job with HCL Technologies Inc., I am a senior executive customer representative. We support business to business accounts, also telco accounts and are assigned with back office and emails. I was also an intern at an engineering company as a Cadet Technical Sales Engineer. I do have knowledge with Google workspace, Microsoft applications and even basic knowledge with programming using DCS, PLC, H++ and did some work with AutoCad. I am available to work for 8hrs a day or 40hrs in a week. I really look forward to working with you and applying the skills I have honed throughout my experience.