Hi, My name is Claire. I'm delighted to introduce myself as a dedicated and enthusiastic individual with a genuine passion for hospitality and guest satisfaction. I firmly believe that I am the ideal candidate to be your Guest Experience Specialist. My journey into the world of hospitality began in 2008 when I realized that creating memorable and enjoyable experiences for others is not just a profession but a true calling. This passion for hospitality has been the driving force behind my career, motivating me to excel in various roles within the industry. When I was a Support Ambassador of Airbnb, my daily task was to receive calls from Airbnb Guests inquiring about their reservation. The status could be awaiting payment which means that the host has accepted the reservation request, but the guest's payment hasn’t gone through yet. This has something to do with their bank. The reservation can be on a pending status when the guest sends a request to book but the the host has not accepted the request yet. It can also be on a checkpoint status when their identity is under verification. The verification may fail if the guest's selfie doesn't match the government ID or if the selfie is not accepted by the system. I walk the guest through how to take a selfie photo if they are using their phones or laptops/desktops. On some occasions, I offer to share their screens especially if they are not that tech-savvy. Guest also calls when the listing they booked isn't ready for check-in or if it's still unclean. In this situation, I contact the host to mediate and come up with a resolution. If the host is unable to rectify the issue immediately and might be able to do it the next day, most of the guests would prefer to leave and look for other places to stay. It is my job to assist the guest in finding a new accommodation which is similar to what they originally booked. Over the years, I've honed my skills in addressing guest concerns and resolving issues swiftly and effectively. I understand that in the world of hospitality, unexpected challenges can arise, and I thrive under pressure, ensuring that guests' needs are met promptly and with the utmost care. Furthermore, my commitment to guest satisfaction goes beyond just fulfilling their basic needs. I believe in going the extra mile to create authentic and personalized experiences that leave a lasting impression. Whether it's anticipating a guest's preferences or finding creative solutions to exceed their expectations, I take pride in my ability to craft exceptional moments that guests will cherish. What truly sets me apart is my unwavering dedication to continuous improvement. I stay updated on industry trends and best practices to ensure that I deliver the highest level of service. I am a strong advocate for feedback-driven improvements and have a track record of implementing innovative solutions to enhance the overall guest experience. In conclusion, my passion for hospitality, problem-solving prowess, and commitment to excellence make me the ideal candidate to be your Guest Experience Specialist. I am excited about the opportunity to contribute to your team and create unforgettable experiences for your guests, ensuring they leave with smiles on their faces and memories to cherish.