Professional Summary Hi! I’m Ishmael Mpiyabo, a proactive and dependable Virtual Assistant based in Pretoria, South Africa. With a background in Statistics and Data Science from the University of Pretoria, I bring a unique blend of technical expertise, analytical thinking, and administrative precision to every project. My experience at Gateway Mental Health Rehabilitation Centre as a Digital Marketer honed my ability to manage operations, track performance metrics, and design digital systems that improve visibility and workflow efficiency. I now use those same skills to help entrepreneurs, professionals, and organizations run smarter and more efficiently. Whether you need help managing daily operations, organizing data, handling email and research tasks, or building and maintaining your online systems — I make it happen with accuracy, confidentiality, and reliability. SERVICES OFFERED Here’s how I can support you and your business: Administrative & Executive Support -Email inbox management, calendar scheduling & meeting follow-ups -Document creation, formatting, and file organisation -General admin tasks: data entry, transcription, research assistance Data & Research Support -Data collection, cleaning and organisation (Excel / Google Sheets) -Internet & sector research, market analysis -Report generation, custom dashboards and performance metrics -Turn raw information into actionable insights Project Management & Systems Support -Project planning, task scheduling, milestone tracking -Coordinating team efforts and ensuring timelines are met -Quality assurance, follow-through and status updates -System setup and improvement: workflows, documentation, optimisations Digital Operations & Website Support -Website design or upkeep (with responsiveness, SEO basics) -Content management system (CMS) setup, e-commerce basics -Process documentation and workflow streamlining Customer Support & Communication -Handling client inquiries via email or chat professionally -Onboarding assistance, help documentation, updating client databases -Clear, professional communications that reflect your brand WHY WORK WITH ME -Analytical & Detail-Oriented: I use data-driven methods to improve workflows -Dependable: You can trust me to deliver on time, every time — with full confidentiality. -Tech-Savvy: Skilled in Google Workspace, Microsoft Office Suite, and data analytics tools. -Flexible: I adapt easily to new systems, industries, and tools.