Proactive and Tech-Savvy Customer Support Specialist | Virtual Assistant | CRM Expert. I’m a Customer Support Specialist and Virtual Assistant with 5+ years of experience delivering outstanding Email, Chat, and Phone Support for global clients across SaaS, eCommerce, and Service-based industries. I help businesses strengthen customer relationships, resolve issues efficiently, and improve retention through clear, empathetic, and proactive communication. What I Offer As a Customer Support Virtual Assistant: 📨 Email Support: Handling high-volume inboxes (Gmail, Outlook, Zendesk, Freshdesk, Help Scout) with professionalism and accuracy. 💬 Live Chat Support: Real-time assistance via Intercom, Tawk.to, or LiveChat to boost customer satisfaction and conversions. 📞 Phone Support: Polite, patient, and confident voice support; trained in conflict resolution and de-escalation. ⚙️ CRM Management: Expert in HubSpot, Zoho, Salesforce, and Pipedrive; data entry, lead tracking, and customer record maintenance. 📊 Ticketing Systems & Reporting: Skilled in Zendesk, Gorgias, and Freshdesk analytics to optimize team performance and CSAT scores. 🌍 Multichannel Support: Seamless integration across platforms for consistent customer experiences. I’m a Fast learner and tech-savvy with strong problem-solving skills. Excellent written and spoken English communication. Reliable, detail-oriented, and available for both short- and long-term projects. 🚀 Let’s work together to deliver top-tier support experiences, enhance your brand’s reputation, and retain happy, loyal customers. I'm available 24/7