I bring over two years of hands-on experience in the BPO industry, where I’ve developed a solid foundation in customer service, escalation management, and administrative support. My professional background has equipped me with key strengths that make me a strong fit for virtual assistant and customer support roles: Exceptional Communication Skills: I have supported both sales and healthcare accounts, handling a wide range of customer concerns. I’m confident in both verbal and written communication, ensuring clear, professional, and empathetic interactions with clients. Problem-Solving and Escalation Handling: As an Escalation Representative at Nearsol, I managed complex cases involving property damage and personal injury. I collaborated with internal teams and external parties to resolve high-level issues while maintaining accuracy and compliance. Customer-Focused Mindset: I consistently met performance metrics and received positive feedback for providing high-quality service. I’ve worked under pressure and handled difficult calls while keeping customer satisfaction a priority. Organizational and Admin Skills: I’m skilled in using multiple CRM and ticketing tools (GCIC, REVO, FCCM), and I can manage tasks such as data entry, scheduling, documentation, and follow-ups with high attention to detail. Adaptability and Fast Learning: I’ve taken on tasks beyond my original job description and adapted quickly during training phases—showing initiative and flexibility in dynamic work environments. Professionalism and Reliability: Whether working independently or as part of a team, I’m dependable, proactive, and always committed to doing my best. These strengths, combined with my passion for helping others, make me confident in my ability to contribute effectively as a Virtual Assistant or Customer Support Representative in any remote setup.