Virtual Assistant / Cold Calling / Appointment Setter / Lead Generation / Recruiting / Chat Support
I am a professional Customer Service Representative with
over 8 years experience in handling multi-national clients.
My unique professional experience stems from years of
providing excellent customer support, creative problem
solving and building customer loyalty.
PROFESSIONAL EXPERIENCE
Customer Service Representative (2013-2015)
Straight Talk Wireless contracted by Qualfon Inc
• Part of the Scalation Team
• Handled inbound supervisorial and managerial calls
• Fixed and troubleshoot service and phone issues
Source Relationship Specialist (2015-2020)
Construct Connect contracted by SPI Inc
• Job description more on like a Virtual Assistant
• Handling outbound and inbound calling
• Deal 's with professionals, Architect, Engineers, Lawyers
and other team related to construction bidding
• Work with outlook, appointment settling, l ink-in and
research
Health Care Insurance Representative (2020-2021)
Optum Rx contracted by Teletech Inc
• Handling inbound calls
• Deals w/ members, doctors, nurses, pharmacist and other
medical professionals
• Provide and assisted members medicines and concerns
• Monitoring members insurance limits and cost
• Educate member about their Plan Insurance
Director Administrative Assistant in a Staffing Agency (2021-2022)
• We do cold calling, generate leads and sent email
• We do Administrative duties such as scheduling, creating files, maintaining records, posting jobs,
• Corresponding with both clients and applicants to schedule interviews, get feedback,
• Recruiting applicants for specific positions based on their qualifications and the clients’ needs.
• Calling references, general office correspondence, answering the phone